• Design intuitive flows for complex post-purchase scenarios like orders, replacements, and refunds.
• Own high-scale customer experiences used by millions of fans.
• Partner closely with Product, Design, and AI teams to ship polished experiences quickly.
• Build reliable agentic AI-powered interactions using Claude and OpenAI.
• Improve performance, scalability, and reliability across core consumer surfaces.
• Use data and experimentation to continuously improve customer experience at scale.

Why You'll Love this Team:

• High-growth engineering culture: ship quickly, own meaningful projects end to end and get to mentor junior engineers.
• Strong Product Culture: we care deeply about building the right things, not just shipping code. Engineers think holistically about customer experience, product quality, business impact, and emerging AI-powered experiences; including agentic workflows that help automate and improve customer support at scale.
• Collaborative Engineering Environment: work alongside highly collaborative engineers to shape technical direction, influence architecture at scale, while building customer experiences used by millions.
• Continuous Feedback & Growth: grow quickly through regular feedback, and hands-on learning that helps you sharpen both your technical skills and product thinking

What You Bring: 

• Product & Front-End Craft:
  • built and shipped polished, customer-facing products on a global scale.
  • drove measurable impact across key customer and business metrics like engagement, conversion, and CSAT.
  • strong product intuition for high-stakes, trust-critical customer moments.
  • passion for crafting elegant, high-performance experiences through thoughtful design systems and UI detail.
  • thrive in ambiguity and turn complex problems into simple, intuitive experiences customers love to use.
• Systems Thinking:
  • work seamlessly across APIs, backend systems, and real-time data flows.
  • proven ability to improve latency, reliability, and scalability at scale.
  • think in systems across frontend, backend, and communications (email/SMS) to deliver cohesive, end-to-end experiences.
• Impact Mindset:
  • focus on improving real customer moments; reducing anxiety, increasing trust, and creating smoother post-purchase experiences.
  • track record of driving measurable improvements in engagement, self-service adoption, CSAT, or operational efficiency.
  • comfortable working in fast-moving, experiment-driven environments where teams iterate quickly based on customer behavior and data.
  • able to clearly communicate tradeoffs, product impact, and technical decisions across engineering, product, and leadership teams.
• Tech Stack:
  • 3 Years of Experience building across a modern stack with technologies like Java, Go, Python, React, React Native, Vue, Angular, and Next.js
  • create polished, high-performance user experiences with a strong focus on UI craftsmanship and design systems.
  • work across the full-stack using JavaScript and TypeScript to power consumer experiences at a global scale.
  • we value engineers who love building great products; the impact you’ve made matters more than matching every technology exactly

What We Offer

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.