In October 2020, VCU Health proudly acquired Riverside Tappahannock Hospital, marking a transformative moment for our community. Today, VCU Tappahannock Hospital is committed to enhancing healthcare in the Middle Peninsula and Northern Neck regions, aligning with VCU Health's dedication to excellence, affordability, and impactful community service.

Nestled along the scenic Rappahannock River, our hospital may operate as a satellite facility compared to the larger VCU Health Medical Center in Downtown Richmond, but we maintain a high standard of care. Our essential departments, including Emergency, Critical Care, Operating Room, and Acute Care Units, position us as a crucial healthcare resource for our area.

We invite you to consider joining our dedicated team. This is your chance to make a meaningful impact in the lives of those around you—perhaps it could be your best decision yet!

The VCU Tappahannock Hospital Gift Shop & Volunteer Coordinator role is responsible for the strategy and coordination of volunteers (recruitment, training, placement, etc.) to enhance the services at the hospital. The Coordinator will also manage the inventory, finances, and staffing of the Gift Shop that is supported by volunteers to enhance the experience of patients, guests and families.

Essential Job Statements

Administer all aspects of the volunteer program at VCU Tappahannock including recruiting, on-boarding, matching, supervising, and retaining a diverse demographic of volunteers. Volunteer opportunities are available starting at high-school age.

Responsible for tracking volunteer hours and schedules, evaluating productivity, and recognizing contributions/impact to the hospital system.

Partners with department directors, managers, supervisors, and coordinators to evaluate and assign volunteer support.

Actively promotes volunteer opportunities through various channels within the Tappahannock community (i.e. partner with VCU Health Marketing, school recruitment fairs, community events, and social outreach etc.)

Ensure volunteers are completing annual trainings, on-boarding, vaccinations, etc.

Ensures volunteers are in compliance with DNV and other regulatory agencies requirements and that compliance is documented.

Evaluates the performance of volunteers and address performance concerns as needed.

Manages on-going communication, monthly meetings, and social events with volunteers.

Oversees all finances and operations of the Gift Shop including volunteer staffing, buying, inventory management, merchandising, marketing, pricing, financial reports, and budgeting.

Provides oversight of sales with the shop. Ensures gift shop volunteers are trained on all financial procedures for cash and charge transactions to include customer receipts, cash register, credit card machine, refunds, shortages, discounts, reconciliation of cash/sales end of shift.

Provides administrative support as needed for the VCU Tappahannock Healthcare system.

Patient Population: Adolescents (13-17 years), Adults (18-64 years), Geriatrics (65 years and older)

Employment Qualifications

Required Education: HS Diploma

Preferred Education: Bachelor’s Degree

Licensing/ Certification

Licensure/Certification Required: N/A

Licensure/Certification Preferred: N/A

Minimum Qualifications

Years and Type of Required Experience:

Two years retail experience, preferably in a management capacity

Previous general administrative experience

Experience with computers and various software applications

Preferred:

Experience with point of sale system(s)

Three to five years working in human services including volunteer management and program coordination

Other Knowledge, Skills and Abilities Required: N/A

Cultural Responsiveness: N/A\

Other Knowledge, Skills and Abilities Preferred: N/A

Working Conditions: Periods of high stress and fluctuating workloads may occur. General office environment. May have periods of constant interruptions. Prolonged periods of working alone.

Physical Requirements

Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.), Stoop, Kneel, Squat, Crawling, Climbing, Balance, Bending

Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Physical Requirements: Manual dexterity (eye/hand coordination), Hear alarms/telephone/tape recorder, Reach above shoulder, Repetitive arm/hand movements, Finger Dexterity, Color Vision, Acuity – far, Acuity – near

Hazards: Depth perception

Mental/Sensory – Emotional  

Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak Clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Steady Pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change

 

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.