Your role:

Global Relay delivers enterprise services to over 23,000 customers in 90 countries, including 22 of the world’s top 25 global banks. The Product Management team is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services to ensure our services solve important and urgent market problems.

Global Relay requires an experienced Technical Product Manager (“TPM”) to assume ownership of specific components / features of Global Relay’s GR Mobile App, within our Unified Communications domain. They work closely with their agile team(s), other TPMs, and Product Management to deliver on the product roadmap, driving new products and features through the development process.

Working with Product Management, the TPM will define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPMs will also attend agile ceremonies, manage delivery execution, and support key release activities including documentation and go-to-market coordination.

Your responsibilities:

Working in a dynamic team environment, the TPM is responsible for:

• Owning the end-to-end responsibility for the delivery of their components / features
• Collaborating with senior product management, other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase, produce and manage their component’s backlog, and contribute to the product roadmap
• Translating product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts
• Identifying and coordinating cross-component dependencies throughout the development process
• Working with Product Management, Development, and other departments to actively remove obstacles blocking progress and ensuring program is within schedule
• Prioritizing and grooming their team(s) backlog
• Attending regular meetings with product leaders and other TPMs in your product area
• Attending daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your Agile team(s)
• Sharing Scrum Mastering duties with other members of your team
• Creating work estimates, tracking progress, and reporting status in the form of burn up/down charts and dashboards
• Supporting Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities
• Understanding the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform
• Serving as the primary feature expert (functional, not technical) for the components for which you are responsible

About you:

• Degree in Engineering, Computer Science or related technical field, or suitable experience
• 3-5 years of experience as a technical product manager or product owner
• Experience with Agile and Scrum development methodologies   
• Ability to communicate effectively with both technical and non-technical individuals

Nice to have:

• Experience as a software developer/engineer/analyst
• Experience with a SaaS, messaging or enterprise software company
• Experience delivering projects using open source, big data technologies (distributed storage, computation, search, queue, etc.)
• Experience driving cross-team initiatives and collaborate with stakeholders across the organization
• Strong requirement elicitation, analysis, domain modelling, use case modelling, workflow design, and documentation skills
• Experience planning, monitoring, and reporting on project status for multiple initiatives