About Us

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across five markets including Singapore, Hong Kong S.A.R., Philippines, Taiwan.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave and more.
• Five-day work week.
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

Position Overview:

The Business Process Analyst at MoneyHero Group is responsible for defining, documenting, and implementing business processes on large enterprise systems, with a particular focus on Sales CRM systems. This role is crucial in ensuring that the needs of various business teams are accurately captured and effectively addressed through well-designed processes built on these systems. The Business Process Analyst will work closely with both internal teams and external service providers to deliver solutions that enhance operational efficiency for various business teams. Additionally, this role will play a key role in change management and ensuring the successful adoption of new processes across the organization.

Key Responsibilities:

• Process Definition & Documentation:
• Collaborate with business stakeholders to understand their requirements and translate them into clear and actionable process documentation.
• Design, document, and maintain sales business processes within the Sales CRM, ensuring alignment with business objectives.
• Develop process maps, workflows, and other documentation to support process improvements and system implementations.
• Implementation & Execution:
• Lead the implementation of business processes on the Sales CRM, configuring workflows, automations, and reports to meet sales team requirements.
• Work closely with sales leadership to customize and optimize CRM functionalities, including lead and opportunity management, sales forecasting, and reporting.
• Ensure seamless integration of the CRM with other enterprise systems (Inventory Management, Finance systems, etc) to provide a unified data environment for the company.
• CRM Administration:
• Serve as the primary administrator for the Sales CRM, managing user accounts, permissions, and system configurations.
• Perform regular system audits to ensure data integrity and compliance with business policies.
• Provide ongoing support and troubleshooting for CRM users, addressing technical issues and ensuring optimal system performance.
• Create and maintain CRM dashboards and reports to provide real-time insights into sales performance and trends.
• Stakeholder Collaboration:
• Serve as a liaison between business teams, IT, and external vendors to ensure that process requirements are clearly communicated and understood.
• Facilitate workshops and meetings with stakeholders to gather input, review process designs, and obtain approvals.
• Provide ongoing support to business teams during and after the implementation of new processes, addressing any issues or concerns that arise.
• Change Management & Adoption:
• Develop and execute change management plans to ensure successful adoption of new processes across the organization.
• Provide training and support to business users, helping them understand and utilize new processes and systems effectively.
• Monitor and report on the adoption and effectiveness of new processes, making adjustments as needed to optimize performance.
• Continuous Improvement:
• Identify opportunities for process improvements and work with business and IT teams to implement changes that enhance efficiency and effectiveness.
• Stay up-to-date with industry best practices and emerging trends in business process management and enterprise systems.

Qualifications:

• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• Proven experience as a Business Process Analyst or similar role, preferably within the fintech industry.
• Strong knowledge of enterprise systems (CRM, WMS, ERP) and their implementation.
• Excellent analytical and problem-solving skills, with the ability to break down complex processes into manageable components.
• Effective communication and interpersonal skills, with the ability to work collaboratively with diverse teams.
• Experience in change management and driving process adoption in a fast-paced environment.
• Proficiency in process mapping and documentation tools (e.g., Visio, Lucidchart).

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