Primary City/State:

Sun City West, Arizona

Department Name:

Admin-Clinic

Work Shift:

Day

Job Category:

Administrative Services

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY
This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests.

CORE FUNCTIONS
1. Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.

2. Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed.

3. Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.

4. Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests.

5. Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.

6. Answers phone, transfers calls, takes messages and relays messages and information as needed.

7. Provides tours of the facility and walks customers to appropriate areas within the facility.

8. Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Must have the ability to handle ongoing face-to-face contact with patients, guests and staff. Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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