• Responsible for providing strategic and tactical direction for operational activities within the GRC (Governance, Risk, and Compliance) Operational Excellence team to service the business. this role will partner with the GRC TPRM (Third-Party Risk Management ) module in the GRC System. The focus will be to ensure TPRM records align to the Third Party Risk Management related policy and standards by ensuring record completeness and accuracy. This role will also partner with the GRC TPRM Learning Strategy team and TPRM Program Owners to develop GRC solutions to reduce quality defects. Ensures efficient and compliant servicing operations while ensuring world class customer experience.

• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It

• Serves as the primary liaison between business partners and operations teams for servicing processes.

• Collaborates with business partners on process enhancements; communicate operational implications; suggest alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity); commit to approaches selected by leadership and lead their implementation.

• Relationship management with business partners and management of system related projects from idea to implementation.

• Ensures sound operational processes and procedures are developed and documented.

• Develops any necessary remediation plans and ensure their timely completion.

• Actively monitors servicing quality levels, communicate opportunities for improvement and collaborates with operations to improve service levels.

• Plan, coordinate, and execute activities that support business partner initiatives across the organization and ensure operations expectations for timeliness, quality and efficiency are delivered in conjunction internal and external parties.

Qualifications You’ll Need
The Basics:

• Bachelor's degree in Business Administration and Management, Social Sciences, or related field.

• 6+ years of experience in Customer Service, Financial Services Operations, or related field.

• In Lieu of Education, 8 + years of Third-Party Risk Management.

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.

• No required movement about the work environment to complete the major responsibilities of the job.

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

• Ability to communicate verbally.; Ability to communicate in written form.

Bonus Points If You Have:

• Master's degree in Business Administration and Management, Arts, Social Sciences, or related field.

• 2+ years of experience in Third-Party Risk Management.

• 2+ years of experience in Quality Assurance.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.