Job Description:

Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Ormco is an orthodontics business, currently looking for a Customer Service Representative with Spanish and English. In this role you will be responsible for providing customer service to dental professionals.

What is your role going to look like?

The Customer Service Representative is responsible for providing exceptional customer service to our customers. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.  ​

• You will act as a primary point of contact for our clients and commercial teams.
• Big part of your day will be order management- receiving, monitoring, and processing customer orders in Oracle.
• You can expect receiving requests primarily via email (CRM), chat and phone.
• Work closely together with other departments such as Supply Chain, Warehouse, Logistics, Sales, Cash Collection, Finance, Marketing and the rest of the organization to ensure all is processed in a correct and timely manner. 
• Responsible for handling customer complaints, provides appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Ensure fulfilment of the local terms and conditions of sales, returns, discounts, freight charges, warranty and product complaints.
• Follow communication procedures, guidelines and policies.
• Performs other responsibilities/duties that may be assigned.

What can you look forward to?

• WELL certified offices
  • We’re the only office in CEE with Platinum certification in WELL.
  • Program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...).
  • Initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges).
• Ulekare.cz – medical support for you and your family (24/7 medical consultation, appointments, vaccinations).
• 25 days of vacation
• 4 personal days
• Meal vouchers
• Hybrid work model
• Contribution to wellness and leisure activities - Multisport and Edenred
• Retirement plan contribution and life insurance
• Language courses
• Employee Assistance Program
• Free consultations in mental health, legal and financial areas for you and your family members
• Company discounts
• Attractive work environment in Prague 8 – Libeň
• Free parking in the office

Learn more about our Prague center here: www.envistaprague.com

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

#LI-SM1

Job Requirements:

·       Native level of Spanish language.

·       Fluent and business level of English language is required for internal communication.

·       Knowledge in Portuguese language is advantageous.

·       Customer centric approach, and excellent communication skills (efficient, friendly and positive).

·       Experience or ability to operate computer systems (Oracle, Salesforce & Excel).

·       Independent, self-motivated, and goal-oriented working style.

·       Organizational and attention to detail skills, able to multi-task, prioritize and manage workloads.

·       Outstanding commitment, reliable, flexible, high sense of responsibility and able to work in a team.

·       Ability to adapt and implement new procedures as required to provide excellent customer service.

·       Curiosity and drive for continuous improvement.

·       Background in dental/orthodontic systems or medical device customer support is advantageous.

Operating Company:

Ormco

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.