The Collections Strategy Manager is responsible for planning, evaluating and continuously improving all aspects of the loss mitigation process, including the development, implementation and administration of strategies to maximize loan profitability.

In the Role

• Planning, developing, communicating, implementing and assessing strategic initiatives in the following areas: collections, skip tracing, repossession, and account reinstatement.
• Ensures work completed is within compliance adherence for line of business and acts as primary line of defense for policy exceptions.
• Partners broadly within the Auto Product servicing lane to accelerate change and ensure consistent customer experience.
• Improves processes leading to material increases in profitability, while serving as second line of defense for operational escalations and approval processes.
• Maximizes enterprise values via process improvement, systematic tool development and analytical design of experiments.
• Supports large scale project delivery by working with leadership and internal support teams to ensure completion of project tasks.
• Collaborates with Analytics to design and analyze key performance indicators that develop business insights and areas of opportunity.

Requirements

• HS Diploma or GED
• 7+ years of auto operations experience.
• 5+ years of experience leading large cross function teams with proven experience in leadership development.
• Strong technical, interpersonal, and management skills.
• Willingness to set and maintain high standards of performance.
• Proven history of process improvement leading to material increases in profitability.
• Strong initiative, drive, and strategic planning skills.

Location: Wilmington, DE or Salt Lake City, UT - Hybrid

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.