The Customer Service Manager has responsibilities that may include but are not limited to; recruitment and performance management, expediting freight approvals in constrained supply situations, driving defined productivity improvement activities and coaching and developing a team to ensure effective management of customers escalations and operational excellence.

General Responsibilities
• Manages the team by assigning individual tasks related to customer interaction, supply coverage overview, invenotry status etc.
• Reviews daily reports to identify performance gaps and to drive performance and improve processes
• Develops timely assesments regarding customer allocation and workload within the team, and works on balancing resources
• Manages work schedules and securing sufficient back-up within the team to cover business requirements
• Presents in meetings to address performance, provide coaching and discuss development plans
• Presents in team meetings to keep the team informed and align priorities
• Makes recommendations based on the team’s performance and drives permanent corrective actions to identified gaps/ root cause/ problem solving
• Works with other managers, supervisors, team leaders across the local customer service organization to leverage on resources, gain know-how/ best practices, etc.
• Works with Business team activities that drive objectives to reach customer satisfaction
• Creates standard work documentation and initiate process standardization within regional customer service team. Works with other functions to improve customer service tools to drive productivity and higher efficiency
• Encourages environment of innovation; open-to-ideas mindset

Experience / Qualifications
• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Ability to lead, coach, and develop team members
• Holds self and others accountable to achieving goals and standards
• Ability to work in a fast-paced environment to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

SmarterTogether

• Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

•  As OneSensata, we are working together to make things work together 

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NOTE:  If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly.  Type "FIND JOBS" in the Workday search bar.