04/02/2026

Address:

250 Yonge Street

Procurement

This role offers a unique opportunity to be part of a high-impact team navigating rapid growth and transformation. You will thrive in an environment where autonomy is encouraged, leadership is accessible and supportive, and collaboration is at the heart of everything we do. It’s a chance to help shape the future of the team and organization while growing personally and professionally.   The Supplier /Vendor Manager (SM) is responsible for managing the day-to-day relationship with third-party IT vendors — especially those providing infrastructure, security, compliance, and SaaS services. They ensure vendors deliver what they’ve promised, follow the rules, and help reduce any risks to the business.

***This is a HYBRID role***

CORE SKILLS:

- 5+ years experience with managing large enterprise technology (IT) and software suppliers

- 5 + years experience in vendor/supplier relationship management

- 5+ years experience with contract negotiation & management of IT suppliers. This includes expertise with negotiating terms, pricing, service levels, renewals, and managing the relationships on an ongoing basis with IT suppliers.

Preferred Skills/experience:

- 3+ years of proven success in leading people and developing high-performing teams

KEY Responsibilities:

• Develops, promotes, maintains, and manages an assigned business/group vendor management program

• Ensures the effective and efficient execution of all program components, including change management, communications, and risk mitigation.

• Acts as a trusted advisor. This includes building credibility and influence by providing strategic guidance and fostering strong internal partnerships, especially with leaders

• Influences and negotiates to achieve business objective and leverages expertise and relationships to shape outcomes that support business priorities, including vendor terms, service levels, and compliance requirements

• Reviews the vendor management program/processes for effectiveness, recommends and implements enhancements.

• Assists in the development of strategic plans and breaks down strategic problems, analyzing data and information to provide program insights and recommendations

• Advocates for broader organizational support and assists in the consolidation of supplier relationships across BMO, including onboarding suppliers without formal relationships.

• Educate and cross train members

• Accountable for how vendors are engaged, how relationships are maintained, and how performance and risks are tracked

Soft Skills (Interpersonal & Strategic):

• Communication & Stakeholder Engagement: Clear and effective communication with internal teams and external vendors; ability to translate technical terms for non-technical audiences.

• Negotiation & Influence: Persuasive and diplomatic in vendor discussions, able to secure favorable outcomes while maintaining strong relationships.

• Strategic Thinking & Planning: Contributes to long-term planning and helps align vendor strategy with business goals.

• Problem-Solving & Conflict Resolution: Handles issues (internally and externally) proactively and finds solutions that balance the needs of the different constituents.

• Collaboration & Cross-Functional Support: Works across departments (IT, Finance, Legal, Procurement)

Develops, promotes, maintains and manages an assigned business/group vendor management program for the management of partnerships with suppliers/service providers that improve productivity, service delivery and quality. Performs periodic reviews, analyzing program outcomes, providing insights and making recommendations for enhancement and changes as required. Ensures the effective and efficient execution of all program components, including ensuring change management & communications are in place for any enhancements / changes and mitigating any risk. Works collaboratively with internal and external stakeholders.

• Acts as a trusted advisor to assigned business/group.
• Participates in initiatives as a subject matter expert for an aspect(s) of vendor arrangement or business process.
• Influences and negotiates to achieve business objectives.
• Identifies emerging issues and trends to inform decision-making.
• Assists in the development of strategic plans.
• Provides input to vendor management policy and procedures.
• Prepares quarterly management interpretation documents.
• Develops and manages business/group vendor management programs.
• Provides specialized support to investigate and resolve complex issues as escalated by end-users or assigned by management.
• Supports management and implementation of documentation / process controls / knowledge assets required for the program operations.
• Coordinates budgets and reporting to track actual results vs budget.
• Prepares financial reconciliations and attestation certificates as required.
• Reviews the vendor management program/processes for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
• Participates in the design and negotiation and renewal of service level agreement (SLA), technical service agreement (TSA) or business partner agreement (BPA), Assess performance against SLAs/ TSAs/ BPAs.
• Manages and administers supplier/service provider contracts in accordance with the Bank’s Outsourcing Model .
• May oversee supplier and service provider invoice/ billing activities to monitor cost expectations and resolve billing and payment issues.
• Validates, prepares, and tests business continuity and disaster recovery plans for supplier arrangements.
• Educates and cross trains other team members as required.
• Supports the development and promotion of a business/group vendor management program solution.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to assigned business/group on implementation of supplier arrangements.
• Participates in the relationship management between BMO internal business/group partners and suppliers/service providers.
• Supports the management of the vendor program, including developing program components, promoting the program and ensuring the execution of all program components and product(s)/service(s) are delivered according to the contractual SLAs, TSAs, and BPAs in compliance with standards.
• Monitors and tracks supplier performance and addresses any issues.
• Executes work to deliver timely, accurate, and efficient service for routine & non-routine transactions related to the program execution.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Breaks down strategic problems, and analyses data and information to provide program insights and recommendations.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Knowledge and experience managing vendor programs - In-depth.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

$69,000.00 - $129,000.00

Pay Type:

Salaried

The above represents AIR MILES’ pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents AIR MILES’ expected target for the first year in this position.

AIR MILES’ total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. AIR MILES also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:   https://jobs.bmo.com/global/en/Total-Rewards

About Us

The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal (BMO). BMO is Canada’s oldest bank and the 8th largest in North America with more than 12 million customers globally.

As a member of the AIR MILES team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmo.wd3.myworkdayjobs.com/en-US/External-AIR-MILES.

AIR MILES is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: AIR MILES does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AIR MILES, directly or indirectly, will be considered AIR MILES property. AIR MILES will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.