Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

As a Sales Associate, you will create meaningful connections with clients, guiding them through their journey and sharing the unique craftsmanship behind each creation. You will play a pivotal role in achieving boutique goals by providing personalized advice, cultivating client relationships, and ensuring every interaction reflects the excellence of Cartier.

Your responsibilities will include:

1. SALES ACHIEVEMENTS

• Deliver exceptional client experiences in line with Cartier’s service excellence standards.
• Achieve and exceed individual and boutique sales objectives through consultative selling and deep product knowledge.
• Proactively identify and convert clientelling opportunities by scheduling appointments and developing robust client profiles.

2. CLIENT RELATIONSHIP & PORTFOLIO DEVELOPMENT

• Cultivate meaningful and lasting client relationships, fostering loyalty to the Maison.
• Strategically grow and manage your client portfolio to maximize engagement and sales potential.
• Execute targeted CRM actions to strengthen client connections and drive repeat business.
• Represent Cartier as a true Ambassador during client events and exclusive activations.

3. DAILY BOUTIQUE OPERATIONS

Operational Excellence

• Uphold the highest standards of operational compliance across all boutique procedures and policies.
• Ensure accurate stock management, actively participate in inventory processes, and maintain the impeccable presentation of the boutique.

One Team Culture

• Embody Cartier’s values and contribute to a collaborative, positive team spirit.
• Engage in team initiatives, supporting colleagues to achieve shared goals and deliver a seamless client experience.

HOW WILL YOU EXPERIENCE SUCCESS WITH US

At Cartier, we believe passion and expertise are the sparks that create extraordinary success.

To truly thrive in this role, you’ll bring:

• Demonstrate strong selling skills and an innate sense of service excellence, creating memorable client experiences that foster loyalty.
• Communicate fluently in Spanish & English is advantageous.
• Leverage your product knowledge and genuine curiosity to engage clients and share the story behind each Cartier creation.
• Excel at time management and multitasking in a dynamic environment, adapting seamlessly to shifting priorities while maintaining meticulous attention to detail.
• Embrace a positive, team-oriented mindset, contributing to a supportive and inspiring boutique culture.

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