Your role and responsibilities
In this role, you will have the opportunity to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Each day, you will execute technical support, act as a specialist, and solve problems in your own area of expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth.

The work model for the role is: #LI-onsite

You will be mainly accountable for:

• Providing technical support and solving problems in own expertise area via remote or on-site service in any Service category.

• Determining effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings to respond to customer requirements cost-effectively.

• Providing technical consulting on Service solutions to management and customers.

• Identifying new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for service growth.

Qualifications for the role

• At least 5 years’ experience in service activities.

• Experience in coordination engineering teams about design of control logic for energy production systems, DEHC, BMS, boiler, etc. Specific knowledge of software applications in power market like Reactive Power Regulation “Sart“, Primary Frequency Power Regulation.

• At least 5 years’ experience in the commissioning phase of the above-mentioned applications and control logic.Experience using virtualized systems, covering configuration, operation, and maintenance.

• The candidate must possess the following product expertise at excellent level:INFI90, Harmony and S+ Suite technology for Operation, Engineering and Historian. Other ABB automation lines, like AC800F / AC800M, S800 and AC500 suite

• Excellent knowledge of the standard protocol used in the industrial market like Profibus Master/Slave, OPC, ModBus, etc. Knowledge of cybersecurity regulations applied to power generation facilities.

• Candidates must be willing to travel for assignments averaging two weeks in duration, focusing on preventive maintenance or commissioning activities—primarily at sites within Italy; some tasks may also involve short-term interventions lasting approximately 2–3 days. As members of the service department, candidates are also required to be available for on-call duty (via telephone and remote access or involving on-site intervention).

Compensation Package

As part of our commitment to transparency, we want to share the compensation details for this position:

Applicable CBA: Metalmeccanico  

Minimum annual salary: € 39.000

Variable Pay: Eligible for Company Productivity Bonus (To be adjusted based on the grade)

The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards. 

Benefits as per policy

Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families

Welfare plan with a wide range of personalized services

Canteen or meal vouchers provided

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