At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
This is a hybrid position that can be based in our Hartford, CT or elsewhere in the United States.

This position will be part of the broader NextGen Production Support team with a focus on identifying, analyzing, and resolving potential performance issues within the claims system (Health Rules Payer (HRP) ) and the enrollment systems (Market Prominence (MP) & Softheon). The person in this position will interact with business, quality assurance (QA), release delivery, infrastructure, and vendor partners to drive system stability and maintain system performance & reliability. In this role, responsibilities include, but are not limited to: • Monitoring system performance metrics such as response time, throughput, resource utilization, and error rates.

• Identifying performance bottlenecks and associated root causes.

• Analyzing behavior patterns to understand performance impacts across concurrent workloads. • • Optimizing system architecture and infrastructure to improve scalability and performance. • • Communicating performance issues and proposing solutions to address them effectively. • • Required to provide on-call support 24x7 as needed on a rotating basis.

• Participate in infrastructure, maintenance, and application release check-outs.

• Maintain system support documentation.

• Adhere to all established methodologies, standards, and guidelines. • Various aspects of event, incident, problem and change management.

• Developing performance test strategies and plans to measure against defined baselines or to define baseline performance criteria. Presenting performance test results and findings to stakeholders, including development teams, project managers, and product owners.

Collaboration with numerous applications teams to monitor systems, applications, and processes to meet availability goals and to ensure the highest levels of customer satisfaction. Foster a positive environment and demonstrate successful relationship building with cross-functional teams and business partners on overall technical direction and innovation of digital engineering projects.

Required Qualifications

• Basic experience with AppDynamics or Splunk or Linux shell command
• Understanding of multi-tier applications.
• 3+ years exposure to batch processing, monitoring technologies, and trend analysis.
• 3+ years experience with event and incident management working across multiple teams.
• 3+ years experience working in and/or leading dynamic cross-competency teams thru issue resolution.

Preferred Qualifications:

• Experience with web service technologies such HTTP protocol.
• Experience with Microsoft Office Suite especially Excel
• Possess reasoning and decision-making skills in a fast-paced environment.
• Demonstrated ability to manage multiple tasks with attention to detail.
• Proven ability to work across boundaries without alienating others, while bringing out the best in peers to be successful.
• Excellent communication skills, both verbal and written; comfortable communicating with all levels of the company to include Senior Leadership and software vendor partners.
• Competent, self-starter with ability to identify and bring forward ideas to improve the overall platform.
• Strong analytical, critical thinking, problem resolution, and decision-making skills.
• A willingness to learn vendor applications and new technologies.
• Desire to be a confident member of an evolving team that is willing to work hard to make a difference for peers, business, and other IT professionals.

Align with the Heart at Work Behaviors of CVS Health – Put people first; Join forces; Inspire Trust; Rise to the Challenge; Create Simplicity.

Education:

• Bachelor’s degree in Computer Science, Information Systems, or a closely related technical field or equivalent experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$101,970.00 - $203,940.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 10/31/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.