Our Engineering team built the world's largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

The Cloud Ops team keeps the engines running at our best. On any given day, the Zscaler cloud processes tens of billions of transactions — scanning a petabyte of data — for 15 million users around the world. The transaction volume on the Zscaler cloud is growing every quarter, yet the cloud's overall stability just continues to improve, and that is directly attributable to the Cloud Ops team's deep expertise and its diligence to availability, and scalability.

You will report to the Manager Network Engineering.

Responsibilities:

• You will work with a team of engineers and will deploy, operating, monitoring, and supporting the network infrastructures inside multiple datacentres.
• You will be involved in high severity / critical incident as the L3 technical escalation contact.
• You will conduct peer review (4-Eye check) on the configuration/ change script to ensure the changes are valid.
• Provide technical guidance to the team on Network technical domain.
• You must participate in on-call rotation.

What We're Looking for (Minimum Qualifications)

• Bachelor's degree in engineering or equivalent experience.
• U.S. citizenship is required for this position due to the nature of the customers assigned to this role.
• Experience working with ticketing and inventory systems in remote Data Center operations.
• 6+ years of experience on high-speed copper and fiber Ethernet switch network. Layer-2 spanning-tree protocols, and Layer-3 BGP protocols.
• Hands-on experience in BGP routing operation, design, and troubleshooting in both IPv4 and IPv6 for large-scale Enterprise networks or Telecom networks.

What Will Make You Stand Out (Preferred Qualifications)

• Experience in IP-packet analysis by using WireShark.
• Knowledge of DNS, HTTPS, GRE, and IPsec protocols with hands-on troubleshooting experience.
• Experience on Linux/Unix, and Network equipment and the tasks they perform. Familiar with Unix Shell scripts.
• CCNP, JNCIP related certification classes.

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At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!