Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.  

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. 

The opportunity

Are you a leader of leaders and ready to play a key role in driving your team's performance and the delivery of the business unit outcomes, strategy and goals? Can you be a role model of our Aviva Values and lead consistently with our leadership culture (People, Business & Innovation)? If you answer yes,’ then you should apply to be a Senior Claims Leader in our Property Claims team.
 

We are looking for someone who can communicate effectively with confidence, curiosity, courage, and in a collaborative manner, creating a clear vision of the outcomes we require and how our people will contribute to achieve those. We will look to you to create an environment where people can do the best work of their lives & build a stronger team by developing employees’ potential in their current role and for future career aspirations.
 

You and your team will collaborate and use data to simplify our processes in order to provide an exceptional customer experience as our adjusters help to restore our customers' home and belongings after a property claim has been made.
 

Our aim is to change how we do insurance and we need your help!

What you'll do

• Help build an industry leading Property Claims team

• Know and understand your people and the challenges they face.

• Build technical capability in the role and work with them to support career aspirations

• Have honest, constructive conversations, set clear expectation, create accountability through frequent, honest, clear and constructive feedback to improve their performance and achieve business goals

• Look for new and incremental ways to improve things every day for our customers

• Understand and apply risk management controls proportionately and guide your team to meet our compliance requirements

• Use the data, insight, and expertise of the frontline to determine how we improve our overall performance and results

• Think creatively to develop solutions or identify problems

• Use our Quality Assurance program to identify and address training needs for your team

• Take the lead on project management and change initiatives within your team

• Have a solid understanding of the end-to-end claims experience and use that knowledge troubleshoot issues and support our customers and broker partners.

• Help support vendor relationships

• Help determine the strategic direction for your department

• Coach and mentor your team enhance the customer experience

• Represent your team in senior management discussions, internally and externally

• Have a clear understanding of financial elements of our claims function to ensure we remain financially strong.

• Use that understanding to identify and report on any suspicions of fraud or financial irregularities

• Travel periodically between our Canadian offices, most frequently within the GTA.

What you'll bring

• Post-secondary education and working towards a CIP/FCIP designation

• A comprehensive understanding of property claims

• Previous leadership experience, preferably in the insurance industry

• Proven track record in performance management and career development of others

• Project management experience or related studies are considered an asset

• Excellent communication skills and the ability to engage, advocate and influence others at all levels of the organization

• Technically savvy, curious and creative

• You are a strategic thinker and can use that ability to gain insight from data to improve the performance of your people

What you’ll get

• The salary band for this position ranges from $115,000 to $140,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. 

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. 

• Hybrid flexible work model.

• Outstanding career development opportunities.

• We’ll support your professional development education. 

• Competitive vacation package with the option to purchase 5 extra days off per year. 

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.  

• Corporate wellness programs to support our employees’ physical and mental health.  

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged. 

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