Posted:
10/15/2024, 12:11:14 PM
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Remote
Engineering teams shouldn’t be in the dark when it comes to the performance of their mobile apps and user experiences. With our industry-leading mobile observability technology, Embrace aims to give SRE and DevOps teams better insight into what matters most – their users – by tying mobile performance data to backend observability insights.
As the only user-focused, mobile-first observability solution built on OpenTelemetry, Embrace delivers crucial insights across both DevOps and mobile teams to illuminate real customer impact – not just server impact – to deliver the best app experiences. Customers like The New York Times, Marriott, Masterclass, Home Depot, and Cameo love Embrace’s mobile observability platform because it makes extremely complicated and voluminous data actionable.
We have an exciting role within the company to contribute to the growth of Embrace’s highly differentiated and game-changing mobile observability offering.
We’re looking for a passionate and experienced Customer Success Manager to own our customer relationships end-to-end and elevate the current customer experience with our product. We take pride in working with our customers’ mobile teams to help align with their company’s initiatives and become a critical partner in their team’s success. If you’re excited to work with a talented team and awesome mobile-first customers, we want to talk to you!
Embrace is a member of the Cloud Native Computing Foundation (CNCF) and counts Adidas Runtastic, Cameo, GOAT, Hatch, Ibotta, Marriott, The New York Times, Wildlife Studios, Yahoo!, and many more as customers. Embrace is supported by NEA, AV8 (Allianz), Greycroft, YCombinator, and Eniac along with investments from the founders of PagerDuty, MoPub, Testflight, Sendbird, and Scopely. Embrace was selected by YCombinator to participate in the highly selective YC Growth program for their highest potential growth-stage companies. Embrace is based in Culver City, the Bay Area, Buenos Aires, and London. The repeat founding team also started Scopely, a $3B+ unicorn mobile startup.
Companies rely on the Embrace to connect end-user data to engineering decisioning to drive deeper understanding, achieve SLOs, and improve business objectives. Embrace’s distribution for OpenTelemetry gives teams the transparency, portability, and extensibility they want in modern observability instrumentation, while Embrace's data backend and analysis platform is enterprise-supported for powerful mobile performance insights. By tying frontend mobile telemetry to backend performance data, Embrace helps companies modernize their observability practice, resolve app performance issues, and deliver the best user experiences possible.
On target earnings (OTE) for this role are $125K - $155K. There is, in addition, equity offered in the form of options, health / vision / dental benefits, free PTO, and the opportunity to learn and excel in a growth stage tech organization.
Website: https://embrace.io/
Headquarter Location: Culver City, California, United States
Employee Count: 101-250
Year Founded: 2016
IPO Status: Private
Last Funding Type: Venture - Series Unknown
Industries: Analytics ⋅ Developer Tools ⋅ Enterprise Software ⋅ Information Technology ⋅ Mobile Apps ⋅ Productivity Tools ⋅ SaaS ⋅ Software