Posted:
9/11/2025, 5:00:00 PM
Location(s):
Seoul, South Korea
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Business & Strategy ⋅ Sales & Account Management
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Summary:
By securing new business opportunities for World Courier, while maintaining and developing relationships with existing clients, it requires collaborative, innovative and customer focus. The Business Development manager is the key contact person for customers especially for key accounts..
Responsibilities:
To secure new business opportunities for World Courier, while maintaining and developing relationships with existing clients. Key contact person for customers ensuring smooth day-to-day operations and the coordination of activities to meet service level standards agreed upon. The executive must at all the time, maintain the highest service level.
To manage all existing and potential World Courier customers in South Korea and its immediate surrounding regions.
To service all World Courier customers effectively and identify and secure Up-selling and Cross-selling opportunities.
To qualify all internal and external lead sources.
To quantify revenue potential and validate customer information and needs through using the selection criteria (Needs Analysis Form) to produce quality leads and accounts to ensure World Courier achieves quotations and closure for customers.
To meet set call targets according to customer call cycle plan, which is reviewed yearly and updated monthly.
Monitor and review the existing network capability, with all aspects including agents, suppliers, truckers & airlines, to achieve cost effective and high quality service.
Develop new agents & suppliers to ensure strengthened domestic network, infrastructure & coverage. Continuous improvements in service solutions & quality.
To ensure that lead originators are acknowledged and provided with feedback on the outcome of the lead.
Create & implement strategies and plans to develop domestic Ops capabilities.
Provide trainings to agents, suppliers and staff to ensure smooth running of daily operations and compliance with standard operations procedures.
To coordinate and manage Direct Marketing programs and ensure appropriate follow up.
To provide marketing and sales support to National Business Development Manager.
To participate in tradeshows/exhibitions.
To avoid exposing the company to unnecessary credit risk.
To provide customer-oriented service at all times relating to specific sales issues.
To answer all telephone enquiries as per World Courier standards.
To report competitor activities to the National Business Development Manager/General Manager.
To investigate and resolve customer issues and complaints.
To proactively inform customers of any service failure and relevant operational service changes timely, and the alternative actions taken.
To liaise proactively and effectively with Operations/back-office/support staff to ensure a high standard of customer service.
To use the pipeline management tool and Customer Relationship Management system and ensure that business from new and existing customers are successfully negotiated in a timely manner.
To prepare weekly and monthly reports for the National Business Development Manager.
Reports Directly To:
National Business Development Manager
.
Education:
Preferably tertiary education with minimum 3 years' sales experience in related air-express industry preferred.
Experience:
Comprehensive knowledge of distribution and logistics concepts.
Commercial and Customer focus.
Computer literate (Excel, Word, PowerPoint, Outlook).
Strong English and Korean (written and spoken) comprehension and communication is essential.
Minimum Skills, Knowledge and Ability Requirements:
Analysis:
Think through a situation systematically. Critically evaluates both numerical and narrative information.
Adaptability:
Responds positively to change. Maintains effectiveness when confronted with new work situations or the uncertainty and ambiguity that come with change. Is open to new ideas, assignments and approaches.
Innovation:
Generates creative ideas and fresh approaches to problems is resourceful.
Decision Making:
Mare timely and appropriate choices based on accurate analysis and experience. Uses sound judgement even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.
Planning & Organizing:
Plan a course of action to accomplish high-priority goals. Monitors progress. Anticipates problems and revises plans to meet changing circumstances. Schedules time effectively and uses efficient work methods and tools.
Results Orientation:
Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.
Teamwork:
Works cooperatively with others to achieve targets and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Support group decisions.
Accountability:
Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds other’s trusts in own professionalism, integrity, expertise and ability to get results.
Commitment to Excel:
Challenges self and others to exceed standards and achieve extraordinary is not results, it’s not easily deterred when obstacles or delays are encountered.
Communication:
Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
Self Management:
Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stay positive.
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Website: https://www.cencora.com/
Headquarter Location: Conshohocken, Pennsylvania, United States
Employee Count: 10001+
Year Founded: 2001
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Emergency Medicine ⋅ Enterprise Software ⋅ Health Care ⋅ Medical ⋅ Pharmaceutical