The application window will be open until at least November, 11th 2024. This opportunity will remain online based on business needs which may be before or after the specified date.

 

The Digital Customer Experience team at GFiber is dedicated to redefining internet service with fast, reliable, and fairly-priced offerings. We strive to make every interaction with GFiber seamless and rewarding, fueled by a commitment to innovation and setting new industry standards. This critical, highly skilled team crafts a customer-centered journey across our e-commerce website, customer web portal, communication channels, and mobile app suite—creating experiences that connect, empower, and delight users at every step of their GFiber journey.

Role Description

As a Product Manager on the GFiber Digital team, you’ll shape the future of the mobile journey for Fiber customers. From developing user insights, working with designers, copywriters, architects and developers to craft new experiences for consumers and businesses.  Your work is critical to GFiber’s success. 

You’ll manage and execute a roadmap, defining product features to support the end-to-end customer lifecycle and enhancing platform capabilities across both web and apps. You’ll partner closely with a cross functional team across Marketing, Product Strategy and Engineering to land critical features that support the GFiber digital sales and service growth strategy. The ideal candidate has experience with mobile apps, responsive front-end feature development, and back-end eCommerce integrations.

In this role, you'll:

• Develop a strategy and roadmap for growing customer experience and business performance of  GFiber’s mobile app products.
• Develop metric goals, benchmarks, best practices, requirements for user experience, new features and digital services.   
• Partner with the engineering team to validate features, technical requirements, level of effort, dependencies, timelines and launch plans.
• Drive user experience and feature optimizations throughout the digital service journey using A/B and multivariate testing tools.
• Define KPI’s, set up measurement plans to track impact of initiatives, overall contribution of digital channels and key channel sales and service metrics.  Work with data teams on dashboards to operationalize the metrics and manage them in alignment with technology delivery and business initiatives

At a minimum we'd like you to have:

• Bachelor’s degree or equivalent practical experience.
• 8 years in digital consumer product development, ideally in app or mobile web environments.
• Experience with user-centric product visioning, analytics and defining success metrics, and achieving retention and acquisition goals.
• Experience with agile iOS, Android, and responsive web development.

It's preferred if you have:

• Master’s degree in a technical field.
• Experience with consumer-facing apps at scale in B2C and/or SMB environments and growth marketing go-to-market strategies,
• Technical Product Management experience (i.e. creating strategic product roadmap(s) from conception to launch and working with complex cross-functional programs required).
• Experience working in the telecom or technology industry.
• Experience with billing and payments functionality in the context of e-commerce systems.
• Strong analytical and strategic thinking with attention to detail, influencing change across a complex, dynamic and highly technical organization.

 

The US base salary range for this full-time position is between $147,000 - $189,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.