Epic Staffing Group (Epic), a portfolio company of The Pritzker Organization, is a fast-growing company that provides staffing solutions to the high-demand and rapidly expanding industries of Life Sciences and Healthcare (we are #404 on the Inc. 5000 list of Fastest-Growing Private Companies in America). Epic provides best-in-class staffing solutions across a variety of end markets through its deep sector expertise across life sciences and healthcare. Our Award-winning ‘client first’ culture and operational excellence drive industry-leading customer and candidate retention. We are already one of the largest staffing companies in our industry, and our rapid growth and ongoing expansion are creating opportunities at many levels. You can learn more about Epic Staffing Group below.
 

About the Position:

Epic Staffing Group is looking for a(n) Benefits Specialist  who will be responsible in reviewing deductions, track catchups, and collaborate with providers, internal teams, and external departments. Additionally, this role will assist in benefits presentations, support team members post-training, and participate in departmental projects and training sessions.

About the Us:

Epic Staffing Group is a diversified national provider of staffing services to the bio-pharmaceutical and healthcare industries. We focus on outsourced placement of talented and in-demand individuals in Life Sciences, Nursing, Allied Health, Children’s Physical & Behavioral Therapy, and Interim Leadership.

What You'll Do:​

• Provide customer service via inbound and outbound calls, email, and text.

• Serve as the primary contact for incoming calls.

• Master QLE and benefits-related processes, including onboarding and offboarding.

• Handle benefit inquiries requiring research (e.g., Summary Plan Description) and escalate complex issues.

• Collaborate with providers, internal teams, and external departments on benefit-related matters.

• Ensure accuracy of received documents and escalate as necessary.

• Run weekly reports and follow up on benefits notices for renewals, extensions, and confirmations. 

What You Bring:

• Bachelor’s degree in HR, nursing, or a related field.

• 1–2 years of HR or benefits-related experience.

• Experience in high-volume customer service.

• Familiarity with U.S. corporate benefits.

• Advanced computer and communication skills.

• Proven success in a fast-paced, high-growth environment.

Benefits+ Specialist Full Job Description

What's in store for you at Epic?

• Competitive salary package, quarterly performance bonus

• HMO (medical and dental) & Life Insurance coverage

• Paid vacation and sick leave credits. All unused leave credits are convertible to cash by end of the year

• Additional Covid-19 vaccine and birthday leave credits

• Extra allowances will be given for WFH set-up such as internet subsidy and transportation allowance for WFO set-up

• Medicine & Optical reimbursements

• Perfect Attendance bonus

• Career development and advancement opportunities