What you will do:

The Cash Collection Supervisor will manage the cash collection activities across all lines of business of the country to drive operational performance maximizing cash collections, with a focus to support the Country business stakeholders.

This will involve, but not be limited to escalation management from internal stakeholders and external customers, and stakeholder collaboration

The role will also serve as a key member of the Country's Order to Cash team, promoting a culture of Executional Excellence, Process Excellence, Innovation and Business Value.

How you will do it:

• Leads the collection process for assigned customers including but not limited to:

1. Contacts customers by phone, email, visit to recover a debt

2. Keeps detailed notes and records of all communications and actions

3. Follows collection strategy to keep 0 miss on the AR tool assigned ac tivities, calls, emails, dispute identifications, escalations, demanding letters and legal/3rd party assignments, etc..

4. Works closely with related team, sales, operation team, to push difficult customers.

5. Meets the monthly cash collection and past-due reduction targets by the region

• Works closely with related team to make sure payment applied accurately and timely

• Works closely with related team to solve the billing/documents issue in a designed time frame.

• Works closely with related team to push the dispute, eg, job, delivery, etc.. resolved in the designed time frame

• Investigates billing errors and disputes and works with related teams to improve the process.

• Collaborates with legal team / lawyers if legal action is required.

• Cash collection forecast accurately

• Past-due reduction

• Oversee both front and back-end process to improve the overall process

What we look for:​

• Worked as a collection leader

• Leadership mindset and teamwork spirits

• Excellent coordination skills

• Fluent in English is a plus

• Strong understanding of billing and collection processes.

• Outstanding communication and interpersonal skills.

• Highly skilled in negotiation.

• In-depth knowledge of laws and policies related to debt collection.

• Good administrative skills and SAP knowledge is a plus