Come Be Part of a Mission that Matters!

Neogen Corporation is seeking a Customer Service Specialist to join our team.

In this role, you will serve as a key point of contact for customers by responding to inquiries, processing orders, and resolving issues related to billing, shipments, and product support. You will also play a critical role in maintaining order accuracy and supporting cross-functional processes to ensure exceptional customer satisfaction.

This role follows an onsite model to accommodate business needs while maintaining team collaboration.

Essential Duties and Responsibilities:

• Answer inbound customer calls regarding orders, product information, billing inquiries, complaints, and credit requests.

• Enter and process customer orders accurately while providing excellent service.

• Track shipments and assist customers with delivery updates.

• Confirm pricing discrepancies with Sales and the Customer Service Manager.

• Calculate freight charges and coordinate service upgrades when needed.

• Document customer complaints and coordinate resolutions appropriately.

• Enter new customer records into the Solomon system.

• Serve as backup for the Order Flow Coordinator by confirming shipped orders, including quantities, lot numbers, and backorders.

• Verify availability and accuracy of lot numbers and ensure customer dating requirements are met.

• Assist with export documentation such as NAFTA forms, as needed.

• Maintain accurate and organized files of open orders by sales order number.

Education and Experience:

• Associate or Bachelor’s degree in Business, Animal Science, or a related field preferred.

• 1–3 years of experience in customer service or a comparable role strongly preferred.

• Excellent communication skills, attention to detail, and ability to manage multiple priorities.

• Experience in order entry systems such as Solomon is a plus.

Please press Apply to submit your application.

WHO IS NEOGEN:

From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our animal safety solutions are used on farms, veterinary practices and manufacturers around the world to provide the best animal care possible. Whether food or pharmaceuticals, Neogen’s provides a one-stop shop for the health and safety to our animals and our customers operations.

Neogen’s culture combines stability with a deep belief in providing professional and personal growth. Our Pillars of Trust — the principles that guide our everyday decision-making, include Openness, Honesty, Credibility, Respect, and Service. It’s our belief in these characteristics that provides a consistent, happy and healthy work environment for our employees.