Who we are 

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Risk team plays a critical role in ensuring a healthy financial eco-system for businesses around the world. The Credit Operations team directly impacts the company’s bottom line and growth capabilities by supporting new and existing businesses. At the Stripe Delivery Centre, the team will provide operational leverage for scaled credit risk assessments including the underwriting of small and mid-size merchants.

What you’ll do

As a payment processor, Stripe proactively takes on credit risk in the normal course of business and as such we do not avoid credit risk, we manage it. In this role, you will lead a new team of Credit Risk Operations Associates focused on comprehensively underwriting our users. This involves analyzing their past processing trends, as well as evaluating a range of qualitative and quantitative factors, to arrive at a holistic credit risk assessment for each user. Our goal is to continuously expand the pool of merchants we can profitably support. This often requires tackling new industries and operating in unstructured, ambiguous environments.

The Credit Risk Operations Manager will be an adaptable leader and cultivate the engagement of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, be able to move quickly, and be passionate about delivering an incredible user experience.

Responsibilities

• Recruit, manage, coach, and develop a new team of in-office Credit Risk Operations Associates 
• Execute on credit underwriting frameworks that allow your team to evaluate business models and financial statements of successful venture-backed startups to established entities
• Identify key assumptions and tradeoffs to inform the optimal course of action
• Drive strong operational delivery and process improvement helping to maintain credit risk tolerance and balance credit loss and customer experience
• Build a great culture and ensure team members are happy, effective, and growing in their career
• Set clear goals and direction, and provide regular feedback on team members’ performance
• Be data-driven in your analysis of performance, and in your decision making
• Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• At least 5+ years of experience managing credit risk and/or underwriting teams
• Experience and knowledge of commercial credit underwriting, financial risk modeling, and cash flow forecasting
• Ability to transform business and financial data into a cohesive narrative that outlines potential credit risks and presents dynamic mitigation strategies
• Ability to partner effectively with internal globally distributed stakeholders
• Operational background including new process launches and service delivery
• Problem-solving skills and comfort operating without clear guidelines
• Skill and credibility doing the core work of a user facing team with a high bar for quality, and a willingness to lead by example
• Excellent written and verbal communication skills in both English and Spanish

Preferred qualifications 

• Experience in payments, e-commerce, or fintech
• Experience in building and scaling new teams from zero
• Experience operating in a high growth technology company