Your New Role… 
The Total Rewards Services Manager will hold a key management position within the P&C GBS organization. The primary goal for this role is to operate the benefits and leaves administration activities for the Europe and Asia Pacific Markets.  This role is hands on and is accountable for all aspects of performance including ownership of the implementation of service optimization and creating efficiencies in this space and for partnering with the Center of Excellence International Total Rewards leaders in the continued rollout of benefits harmonization across numerous countries. The role requires a proven and dynamic manager with customer service focus, cost improvement focus, process improvement mindset, innovation mindset, analytical and problem-solving skills and communication skills who is ready to partner with teams at all levels across the organization.   

Your Role Accountabilities… 

• Lead the day-to-day operations of all assigned process areas across the Europe and Asia Pacific benefits and leaves administration teams.  

• Responsible for ensuring a high standard of delivery to meet SLA’s/KPI’s and providing an exceptional employee experience  

• Drive continuous improvements and service delivery excellence opportunities, foster a culture of innovation within the team 

• Works in partnership with the Centre of Excellence Regional Total Rewards Director/Leads for APAC and EMEA 

• Manage and maintain effective internal and external relationships with 3rd party vendors/partners  

• Ensure processes achieve full compliance with policy and control environment including data privacy and SOX  

• Champion a positive employee experience by continuously enhancing P&C services by addressing feedback and concerns  

• People management/ leadership of team including succession planning, coaching, developing talent and creating a strong employee culture 

Qualifications & Experience… 

• Experience: Proven expertise in managing Total Rewards/HR support functions and managing operations in a multinational environment. 

• Education: Bachelor’s degree in Human Resources or related field required 

• Technical Skills: Strong familiarity with HR and benefits systems, particularly Workday and Benify 

• Leadership: Demonstrated leadership in multinational operations. Proven ability to lead, engage, and build positive team cultures. 

• Relationship Management: Strong relationship and negotiation skills. Experienced in building and maintaining effective collaborations. 

• Process Management: Skilled in process management, improvements, and re-engineering. Ability to manage multiple tasks under pressure with minimal supervision. 

• Organizational Skills: Excellent planning, time management, prioritization, delegation, and follow-up skills. Recognized for reliability, integrity, and trustworthiness. 

• Decision Making: Demonstrated ability to provide well-thought-out recommendations, manage risk, and adapt to changing environments. 

• Global Perspective: International experience is required, along with willingness and ability to travel internationally. 

• Communication & Influence: Exceptional communication skills, capable of conveying complex information clearly. Persuasive and persistent in driving change. 

• Leadership Presence: Strong business and technical acumen with an inspiring leadership presence. Demonstrates 360-degree leadership, balancing cost, productivity, and timeliness in executing strategy.