Cloud Architecture Specialist

Posted:
9/3/2024, 1:53:37 AM

Location(s):
London, England, United Kingdom ⋅ England, United Kingdom

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Software Engineering

Workplace Type:
On-site

Cloud Contact Centre Specialist

Location: London

Salary: Competitive salary and package dependent on experience

Career Level: Specialist

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a team:

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

In our team you will learn:

  • How to provide solutions to real world problems across a variety of industries.

  • How to help transform leading organisations and communities around the world.

  • How best to develop your skills and hone your talents within an innovative technology environment

As a Cloud Contact Centre specialist, you will:

  • Work on complex contact centre solutions where you will be designing solutions to move customers from on-premise to cloud platforms.

  • Work on Amazon Connect and the wider AWS eco-system to create complex solutions which meets requirements

  • Responsibility to have business conversations and convert those conversations to a technical design which can be implemented

  • Work with cloud providers such as AWS, Microsoft and Google to come up with be-spoke client solutions

  • Support on creating high level business case to help clients with transformations

  • Support client teams to come up with integration architecture which showcases on how the solution will work from an end to end perspective.

We are looking for experience in the following skills:

  • It’s is essential for you to have hands-on experience using Amazon Connect and AWS services

  • Demonstrate the ability to support on designing high-level architecture and solutions based on Cloud Contact Centres.

  • Demonstrate ability to support virtual or physical meetings to come up with technology solutions which improves customer experience.

  • Have a good understanding of adjunct Cloud Contact Centre services available in the market and how those services integrate to form a Cloud Contact Centre solution.

  • Demonstrate ability to work in an agile manner with developers and DevOps engineers to convert high level architecture into low level design and code.

  • Demonstrate domain expertise when collaborating on cross platform projects with teams responsible for Network, Desktop and Cloud

  • Experience in supporting management when responding to client requirements, crafting innovative technology enabled solutions, responding to RFPs and presenting technology solutions to clients.

Set yourself apart:

  • AWS Certifications

  • Any development experience would be advantageous as well

  • Any experience with GCP CCAI or Genesys Cloud will also be advantageous

  • Ability to do an impact assessment on contact centre operating models.

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

Closing Date for Applications: 30/09/2024

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

About Accenture:

Accenture is a leading global professional services company that helps the world's leading

businesses, governments and other organizations build their digital core, optimize their

operations, accelerate revenue growth and enhance citizen services—creating tangible value at

speed and scale. We are a talent- and innovation-led company with 742,000 people serving

clients in more than 120 countries. Technology is at the core of change today, and we are one of

the world's leaders in helping drive that change, with strong ecosystem relationships. We

combine our strength in technology and leadership in cloud, data and Al with unmatched

industry experience, functional expertise and global delivery capability. We are uniquely able to

deliver tangible outcomes because of our broad range of services, solutions and assets across

Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities,

together with our culture of shared success and commitment to creating 3600 value, enable us

to help our clients reinvent and build trusted, lasting relationships. We measure our success by

the 3600 value we create for our clients, each other, our shareholders, partners and

communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement     


All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.                                                          

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. 

                    

Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing