Job Description Summary

Lead the Front Door to Exceptional Patient Care!

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC001897 MCRC - Lake City Primary Care

Pay Rate Type

Hourly

Pay Grade

Health-22

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

Are you a natural leader who thrives in a fast-paced healthcare environment? Do you enjoy helping patients while supporting and developing a strong team?

We’re looking for a Patient Access Team Lead to help keep our clinic running smoothly while ensuring every patient receives a welcoming, professional experience from the moment they arrive.

As the Patient Access Team Lead, you’ll provide day-to-day support and leadership for the Patient Access team, helping ensure schedules, registration processes, training, and patient service standards are consistently met.

Your responsibilities will include:

• Assist with daily department scheduling and the monthly preparation of staff schedules.
• Support department operations and help resolve day-to-day issues.
• Assist with developing and preparing training and educational materials for Patient Access staff.
• Participate in the orientation and on-the-job training of new employees and registration staff who need additional support to meet performance standards.
• Perform patient registration and access functions using computer systems, printers, copiers, fax machines, calculators, directories, and departmental reference materials.
• Collect and verify patient demographic, insurance, and limited medical information.
• Obtain required patient signatures for consents and authorizations.
• Protect patient privacy and maintain confidentiality in accordance with hospital policies and applicable regulations.
• Print and distribute registration documents according to hospital policy.
• Provide patients, families, and visitors with assistance, information, and directions.
• Collect payments and process patient account transactions.
• Contact insurance companies and physician offices to obtain certification and/or authorization for inpatient or observation admissions.
• Communicate effectively and professionally with insurance companies, physician offices, patients, families, visitors, and healthcare staff.
• Help promote a positive, patient-centered experience throughout the registration process.
• Participate in employee training, orientation, and ongoing staff development.
• Perform other duties as assigned.

Additional Job Description

Required:

• High School Diploma or GED.
• 1–2 years of previous medical or healthcare experience.

We’re Looking For Someone Who:

• Has strong communication and customer service skills.
• Is organized, dependable, and detail-oriented.
• Can effectively prioritize multiple tasks in a busy clinical environment.
• Demonstrates professionalism and compassion when interacting with patients and families.
• Enjoys coaching, training, and supporting coworkers.
• Is comfortable working with computers and various office equipment.
• Understands the importance of patient privacy and confidentiality.
• Can work collaboratively with patients, providers, insurance companies, and clinical staff.

Why This Role Matters

Patient Access is more than registration—it’s the first impression of the patient experience. As a Team Lead, you’ll help ensure our patients feel welcomed, informed, and supported while providing the leadership and guidance our team needs to succeed.

If you’re ready to lead, make a difference, and help create an exceptional patient experience, we’d love to have you join our team!

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees