Position:

Inside Sales Representative

Job Description:

About US:

Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.

Key Responsibilities:

• Manage a portfolio of renewal opportunities using the 120-day renewal cadence.

• Proactively engage end users to secure renewals, articulate value, discuss pricing, and identify upsell or expansion opportunities.

• Work closely with partners to ensure visibility on renewal timelines, requirements, and execution.

• Identify churn risks early and escalate appropriately.

• Deliver a high-quality customer experience through timely, accurate, and professional communication.

• Support partners with quotes, pricing, product information, and renewal documentation.

• Build trusted relationships with end users and partners to ensure frictionless renewals.

• Achieve quarterly and annual renewal targets while driving multi-year and upsell opportunities where relevant.

• Maintain accurate forecasting, pipeline hygiene, and daily CRM updates.

• Follow sales processes, renewal guidelines, and partner engagement frameworks.

• Coordinate with internal teams, partners, and vendors to resolve pricing, product, SLA, or billing issues.

• Escalate complex cases early to ensure on-time resolution.

• Execute renewal, win-back, and retention campaigns and participate in targeted outreach activities.

• Provide feedback to improve playbooks, messaging, and campaign performance.

Required Skills & Qualifications

• Proven experience managing a customer portfolio in a phone-based or inside sales role.

• Background in Inside Sales, Customer Success, or Customer Support within tech/SaaS/IT.

• Strong communication skills with the ability to clearly articulate value to end users and partners.

• Comfortable operating in a fast-paced, partner-led sales environment.

• Highly organized, proactive, and able to manage a high-volume renewal pipeline.

• Proficiency with CRM tools (Salesforce or equivalent).

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Location:

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:

Full time

Job Category:

Sales