· Complete accurate diagnostics and quality control on mobile phones and other devices.

· Use systems to data wipe mobile phones and other devices.

· Work on various aspects of the customisation and configuration of customer devices.

· Maintain high standards while maximising productivity.

· Work with the wider DCC Team to ensure SLAs, KPIs and deadlines are met.

· Pass monthly audits that are completed by DCC Team Leaders and the QA team.

· Provide feedback to Team Leaders around any issues or delays on the DCC floor for timely resolution and to ensure the customer’s expectations are managed.

· Consumables preparation.

· Ensure the accurate labelling, documentation, and verification of processing devices.

· Prepare shipments for outbound.

· Manual Handling of stock in a safe manner in accordance with Assurant policies and procedures.

· General housekeeping of Operations area to ensure high standards are consistently maintained.

· Participate in stock counts in accordance with Operations requirements.

· Multi skilled to carry out several different tasks within the Operations area.

· Work in other areas of the Device Care Centre in line with Business needs from time to time.

· Ensure health & safety and work standards are adhered to following due process, procedure, and compliance requirements.

· Consistently demonstrate Assurant’s values and commitments.