Job Title: Sales Performance Manager

Grade: Controller (EVP – 6)

Department: Sales

Location: Field Based (A1/M1 corridor Yorkshire )

Role Specific Factors: VCS [bonus], Business Mileage

Reporting to (Job Title): Regioaanal Performance Manager

Overview of Company |

We are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and product portfolio are successfully communicated in order for us to maintain our strong presence in the UK marketplace. To do this, we ensure that we achieve excellence throughout our sales operations & distribution in the UK, and deliver on our customer promises. Our key functions are Aftersales, Marketing, Network Development & Customer Quality and Sales; finally, our support functions are integral in enabling everyone to deliver their overall strategies. All our employees have the opportunity to gain great autonomy, experience, and international exposure in our stimulating, diverse, and dynamic environment. Our continued success is driven by our ability to produce high quality vehicles, at a competitive and accessible value and we want you to join us in defining how we shape the future of innovation in mobility, connectivity and electrification.

Overview of Sales |

These teams ensure that we achieve excellence throughout our sales operations in the UK and deliver on our customer promises. Our teams of experts continually monitor activity and manage our sales and service delivery, to ensure that we are maximising our performance. We have over 150 dealers across the UK and work hand in hand with them to deliver success – through supporting new product tours, VIP promotional activities, and our dealer excellence programme – we create and sustain the Nissan marketplace of the future.

The Support We Give You |

We firmly believe that investment in our employees is integral to their growth and success. As a member of our team, you will have access to many of our benefits - because we want you to feel cared for, supported, and engaged at Nissan. Alongside comprehensive career development and learning opportunities, you will also have access to a wide range of employee benefits. This includes an attractive car ownership scheme, flexible working practices, comprehensive health & wellbeing offerings and team building days.  And if that doesn’t whet your appetite, we’re also really proud of our flexible benefits scheme, every employee has the opportunity to flex their benefits to suit their lifestyle; from increasing your Private Medical Insurance cover to embracing our cycle-to-work scheme, we’ve got you covered.

Diversity and Inclusion |

NMGB’s aim is for employees to be able to work in a worry-free, “best-self” manner, pursuing their careers regardless of gender, orientation, ability, heritage or any other factors and at the same time able to choose from various workstyles to suit their stage of life or background.

NMGB has a huge focus on how we can ensure we benefit from a rich diversity in our workforce and to understand the best ways to support everyone who works for us.  Our partnerships with Pride 365 and Valuable 500 have helped to educate us and open our eyes to ensuring everyone is welcomed and understood.

Overall Purpose of Role |

Why – Maximise the performance of the dealer network

How – Build relationships with the dealers to utilise their capabilities and maximise results

What – create a comprehensive development plan to improve volume, market share, profit and customer experience through the implementation of Sales, Marketing and Customer Quality Strategies

Main Tasks and Responsibilities |

• Demonstrable knowledge, experience and understanding of new car retail environment and associated relevant KPI’s and processes.
• Ability to credibly influence senior dealership staff in challenging and conflictual business conditions
• Responsible for the sales performance [registrations and wholesales] of dealer groups as well as independent dealers.
• Responsible for delivering market share targets [Private, Business and Motability] and maximising model specific market share
• Responsible for driving Customer Quality scores through dedicated action planning and monitoring of the progress
• Responsible for stock management of the dealers to ensure right stock mix is available for the local market
• Reporting and forecasting to the District Performance Manager on zone performance and key issues [territory analysis, group reviews, dealership marketing activities, pay plan structure etc.]
• Implementation of Nissan Motor (GB) Ltd commercial strategy to the dealers and groups (campaigns, special versions, new model launch actions, focus dealers etc.)
• Ensure compliance of all the dealers with NMGB internal programmes i.e. demonstrator, N-Supply Wholesales Programme etc.
• Support District Performance Manager managing all aspects of dealership operations including Network Profitability, Used Cars Performance and After Sales
• Working closely with After Sales Area Managers on Customer Quality, Accessory sales and other required areas to understand performance of Service department  
• Share best practices across dealership in the zone

Technical Skills

• Proficient in Microsoft Office package

Mandatory Previous Experience

• Experience in working closely with dealers

Mandatory Previous Position/ Rotation

Desirable Previous Position/ Rotation

• Exposure to Sales Operations, Used Cars, Aftersales, Fleet or Leasing with exposure to dealerships

Preparation for role/ proactive tasks

• Shadow a Sales Performance Manager, Aftersales Performance Manager or District Performance Manager
• Attend group reviews, forecast meetings and national sales operations meetings
• Build an understanding of composite
• Build an understanding of key systems i.e. SI2 / Nordis
• Review dealer balance scorecards and gain an understanding of the CVS portal
• Visibility meetings with key stakeholders
• Meet with an experienced dealer
• Gain an understanding of the UK automotive industry and particularly the sales environment to include
  • Sales terminology/ Key Performance Indicator (KPI) and calculation methodology
  • Probable causes and potential resolutions to issues that will positively (or negatively) effect change and performance in a dealership environment
  • An understanding on how sales mix can influence profit contribution
  • Understanding of dealership financial KPIs/Profit & Loss is desirable
• Dealer Placement (Visit askHR for more information)

Maple Cross Hertfordshire United Kingdom