At doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company.

Job Description:
We are in need of a Team Lead here in the Call Center! A Team Lead's responsibility is to coach and encourage their team to provide the highest quality customer service possible.
This is a Full-time position within the hours of 8:00am-6:00pm (must be able to work full-time hours)
Work location: In-office or Hybrid. With the Hybrid schedule, 3 days of in office work are required, with Tuesdays and Thursdays required in office days. 

Job Responsibilities:

• Call monitor agents and provide one-on-one feedback 
• Create and review action plans for improvement with agents 
• Recognize and show appreciation for employees' efforts 
• Assist in the disciplinary process of employees 
• Help find solutions to provide better service 
• Meet with agents as necessary 
• Be available to answer questions 
• Take part in coordinating, planning and providing training 
• Handle escalated/dissatisfied customer concerns as necessary  
• Daily attendance follow-up 
• Update action logs and other documentation on a weekly basis (or when needed) and complete monthly reporting.   
• Take contacts when scheduled, and other ad hoc assignments as necessary 
• Help address and report market- and/or team-specific issues 
• Work on campus as needed ie., initial training period determined by managers, quarterly visits, etc 

Job Qualifications:

• Fluent in English 
• Provides the highest level of customer service to our customers and Wellness Advocates  
• Consistently meets department standards for contact monitoring scores, schedule adherence, and after-contact work  
• Strict adherence to full attendance policy  
• No formal discipline within the past 3 months  
• Enjoy working with people and show genuine caring (strong internal soft skills)  
• Self-motivated and proactive  
• Leadership skills  
• Responsible, dependable, and hard-working  
• Able to multi-task   
• All skill levels are considered, level 3 preferred but not required
• Knowledge of Specific Service and GAC market preferred but not required

doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.