Job Summary
Under the direction of management and physician leadership, performs and oversees functions related to the clinical activities including, but not limited to: maintains patient flow by assisting and promoting the delivery of primary and preventative health care, performs technical procedures, lab protocols and clinically oriented activities under physician/provider direction. The Medical Assistant II will assist management in achieving office efficiencies in accordance with stated policies/procedures to ensure efficient operations with a focus on supporting physicians, clinic staff and management which embodies the "Service First" philosophy to promote customer satisfaction.
Essential Functions
- Acts as an assistant to the physician/provider by providing primary healthcare and patient care management.
- Collaborates work efforts with the clerical staff to optimize operations and patient flow.
- Interacts with outside healthcare facilities and agencies involving patient care and insurance.
- Maintains updated competencies, demonstrating ability to speak to leadership and accreditation bodies about process and workflow.
- Perform front office duties to provide coverage as needed.
- Provide coverage in other departments or locations as needed.
- Demonstrates excellent customer services skills and supports the model of patient and family centered care.
- Performs and is formally assigned one of the additional responsibilities as part of their primary duties, which should be at least 20% or more of dedicated time:
Primary Care gaps in care identification, outreach, and chart preparation
Residency clinic role
High level disinfection
Designated new hire preceptor
Role in practice participating in or leading special programs/grants (i.e. CPC Plus, SIM, Vaccine for Child Program, process improvement, service excellence ambassador)
Care management (PDCMs)
Qualified language interpreter
Super User for EPIC or specific competency
Advanced provider support – assisting with complex procedures and/or infusion/chemo scheduling.
Multi-site/flexible float pool assignment
Qualifications
- Required High School Diploma or equivalent
- Required Completion of an accredited MA program, including a clinical rotation, or equivalent experience
- 6 months of relevant experience Six (6) months MA work experience or a completed Beaumont MA internship is required. Required
- 2 years of relevant experience 2-3 years of MA experience. Preferred
- CRT-Basic Life Support (BLS) - AHA American Heart Association Upon Hire required Or
- CRT-Basic Life Support (BLS) - ARC American Red Cross Upon Hire required
- CRT-At least one License and/or Certification in area of specialty - UNKNOWN Unknown 90 Days required
- CRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants preferred Or
- CRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists preferred Or
- CRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing preferred Or
- CRT-Medical Assistant, Certified (CCMA) - NHA National Healthcareer Association preferred Or
- LIC-Emergency Medical Technician (EMT) - STATE_MI State of Michigan preferred Or
- LIC-License Practical Nursing (LPN) - STATE_MI State of Michigan preferred
Primary Location
SITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal Oak
Department Name
Endocrine Center Beverly Hills - CHMG East
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8a-5:30pm
Days Worked
Monday to Friday
Weekend Frequency
N/A
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