Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Application services team works with our customers as a trusted partner to help simplify, modernize, and accelerate mission-critical applications that support business agility and growth. Customers work with us to take advantage of the latest digital platforms with both custom and packaged applications, ensure resiliency, launch new products and enter new markets with minimal disruption.

About The Role:

Owns end‑to‑end service delivery for a legacy enterprise ASP.NET WebForms application. Accountable for application health, ticket governance, stakeholder communication, and release readiness while remaining technically capable to review solutions and unblock the team.

What You´ll Do:

• Own overall application service health, including availability, performance, batch/job execution, and integration points.
• Govern L2 ticket triage, prioritization, and resolution for incidents and service requests, ensuring SLA compliance.
• Lead root cause analysis (RCA) for recurring defects and systemic application failures.
• Oversee resolution of production issues related to application logic, configuration, and data.
• Coordinate issue resolution with infrastructure, database, middleware, and third‑party teams.
• Approve and oversee minor code fixes, bug fixes, and configuration changes within defined support scope.
• Own change, release, and deployment governance, including patches and hotfixes.
• Ensure fixes are validated through unit and functional testing prior to production deployment.
• Maintain ownership of application runbooks, support procedures, and technical documentation.
• Oversee UAT coordination and production sign‑off for application changes.
• Monitor application logs, error trends, and operational KPIs to proactively identify risks.
• Drive incremental improvements based on operational insights and stakeholder feedback.

Who You Are:

• 5-8+ years total experience
• Bachelor’s degree in Computer Science or equivalent
• VB.NET, ASP.NET WebForms
• MS SQL Server
• PowerShell scripting
• Strong ITIL / ITSM knowledge
• Professional working proficiency in English
• Basic JavaScript
• Experience with ServiceNow, Jira, or similar tools
• Enterprise release and change management experience
• Owns service outcomes and team delivery for enterprise applications
• ITIL certification preferred
• SLAs consistently met
• Stable backlog and predictable delivery
• Low recurring defects
• Smooth releases with minimal incidents
• High stakeholder satisfaction
• Success Metrics / What Good Looks Like

On Addition to Above Requirements, Our Ideal Candidate Should Also:

• Strong ownership and accountability
• Stakeholder‑focused communication
• Coaching and mentoring mindset
• Data‑driven decision making
• Owns outcomes, not tasks
• Accountable for service health, prioritization, and governance
• Technical reviewer and escalation point

Work Environment:

• Hiring in Mexico City & Guadalajara
• 8x5 CST business hours
• Occasional off‑hours support during planned releases

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.