We’re thrilled that you are interested in joining us here at the Amynta Group!

The Desktop Support Technician (Field and Services Support Technician) reports to IT leadership and is part of a multi-person team responsible for providing technical support to all local and remote users. This position will take ownership of incoming requests via email and telephone and will be responding to complex desktop, application, network, and telephone issues, escalating when appropriate. This position is also responsible for supporting and managing the builds and life cycle of all desktop PCs and mobile devices. The position will be cross trained in some network, virtualization, and server operations to assist senior staff where appropriate.

Responsibilities:

• Provide technical expertise and end-user support in the areas of Microsoft Windows 10, Microsoft Office Suite 365, Intune, Common off-the-shelf applications, SCCM Remote Connectivity Platform, network/local printers.
• Assist with moves, installs, acquisitions and divestitures.
• Escalate critical incidents to Management as needed.
• Persistent logging of tickets and timely resolution of first-line issues, or escalation to other support teams.
• Adhere to all SLA's and KPI's.
• Review incident tickets and respond to end-users appropriately and within established SLA standards; resolve open tickets in a timely and professional manner, ensuring a positive client experience and high First Call Resolution.
• Ability to follow, create and improve ongoing Service Desk procedure documents in the Amynta Knowledge Base.
• Technical contributor in the deployment, monitoring, maintenance, upgrade of IT systems, including AV, meeting services, PC's, operating systems, software, hardware, and peripherals.
• Install, configure, and support all desktop and laptop hardware and software in the environment.
• Provide support to growing mobility platform (iOS, Android and Windows based platform)
• Troubleshoot, research, and resolve escalated technical problems and incidents
• Act as local point-of-contact to Amynta offices for administration and maintenance of laptops/desktops, backup routine and network OS software, as needed
• Ability to work on projects and meet timelines as necessary
• Ability to work remotely after hours on a rotating on call basis
• Other duties Assigned
• Phone queue support
• On-site 5 days a week

Required Skills:

• 2+ years’ experience supporting Windows 10 systems.
• 2+ years’ experience supporting Microsoft Office suite.
• 2+ years’ experience supporting Active Directory and Exchange environments.
• Working knowledge and experience with desktop imaging solutions.
• Familiarity of basic networking principals and protocols.
• Understanding of generally accepted enterprise IT practices.
• Understanding of virtualization and remote access methodologies.
• Familiarity with VOIP based phone systems.
• Passion for helping people and solving problems.
• Ability to manage tickets, work, and time with minimal supervision over the phone
• Ability to manage tickets, work, and time with minimal supervision over the phone
• Exceptional trouble-shooting skills.

Minor after-hours and weekend work will be required

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.