Client Services Manager – assist our clients with their transactions

Introduction
Are you passionate about securities and the post-trade industry? Do you have a genuine desire to serve clients and thrive on building strong relationships? Join Euronext Securities Copenhagen as a Client Services Manager in our Nordic Client Services team. You will assist banks and institutions leveraging our financial market infrastructure and become part of an international environment, gaining a network within the major Danish banks and a deeper understanding of how we connect European economies to global capital markets.

You will be primarily responsible for:

• Acting as the first line of operational support for clients, serving as their entry point for day-to-day guidance on systems and processes
• Managing clients’ queries efficiently within agreed deadlines
• Addressing queries requiring further support by liaising with internal teams and ensuring valid answers are provided
• Tracking all queries and responses through the selected CRM tool
• Organising and participating in client meetings
• Collaborating with team members and the Sales team to enhance client experience
• Contributing to the management of incidents impacting clients
• Analysing query statistics to identify trends and opportunities for improvement in client relationships

Your profile

• Take pride in providing excellent service to clients
• Knowledge of or interest in the post-trade industry
• Desire and capacity to learn various aspects of financial infrastructure
• Experience in client service or similar roles dealing with clients is an advantage
• Strong communication skills and a collaborative team player
• Comfortable with dynamic workdays and able to adapt to changing priorities
• Fluent in Danish and English; understanding of Norwegian is a plus

Working with us means
You will join a Nordic team with colleagues in Copenhagen and Oslo, dedicated to supporting our clients and finding useful solutions. Euronext Securities offers excellent working conditions, including newly renovated offices in the centre of Copenhagen. You will interact with colleagues throughout the organisation and have opportunities to grow within the Euronext Group, both locally and across Europe. And should you in time wish to explore opportunities outside the Danish organisation, this is also possible.

Apply by submitting a CV in Danish or English
If you have any questions, please contact Head of Nordic Client Services, Geir Anders Malmén, at +45 4358 8953. We invite candidates for interviews on an ongoing basis, so do not hesitate to apply.

We look forward to hearing from you!

Euronext Values

Unity

•        We respect and value the people we work with

•        We are unified through a common purpose

•        We embrace diversity and strive for inclusion

Integrity

•        We value transparency, communicate honestly and share information openly

•        We act with integrity in everything we do

•        We don’t hide our mistakes, and we learn from them

Agility

•        We act with a sense of urgency and decisiveness

•        We are adaptable, responsive and embrace change

•        We take smart risks

Energy

•        We are positively driven to make a difference and challenge the status quo

•        We focus on and encourage personal leadership

•        We motivate each other with our ambition

Accountability

•           We deliver maximum value to our customers and stakeholders

•           We take ownership and are accountable for the outcome

•           We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.