Work Location:

United States of America

Hours:

40

Pay Details:

$22.00 - $28.25 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Payment Operations Specialist III assists the Payment Operations team in all activities involving the support of the Payment Operations products. The primary focus will be on reconcilements, daily operations support, Customer inquiries, transaction processing, and maintaining Customer files.

Preferred Requirements:

Shift- Tuesday - Saturday 10pm to 6:30am Mount Laurel. Onsite

• Serves as resource to Payment Operations Specialist I & II
• Responsible for researching more complex questions and transactions that cannot be resolved within minutes, frequent interaction with internal Lead and Supervisory staff
• Ensures deadlines are met on a daily basis
• Trains junior Employees and updates staff on new procedures
• Reviews items and reports quality issues to the appropriate level
• Acts as back-up to Payment Operations Lead when necessary
• Contributes to procedural changes as needed
• Primarily preparing documents and checks for scanning according to customer instructions
• Scanning documents and checks for deposits
• Ensuring accuracy of all work completed

• High School Diploma or equivalent experience
• 2-3 Years of related experience
• Knowledge of Payment Operations industry, including systems, products and services
• Developing knowledge of Payment Operations product implementation practices, if a product development position
• Strong Customer service skills, including ability to identify client issues, research skills and ability to translate complex material and information for end users
• Excellent PC skills, including proven knowledge of Windows and ability to operate standard office equipment
• Strong communication skills, both verbal and written
• Ability to mentor and serve as a resource to Payment Operations Specialist I & II

Depth & Scope:

• Serves as resource to Payment Operations Specialist I & II
• Responsible for researching more complex questions and transactions that cannot be resolved within minutes, frequent interaction with corporate Customers, as well as internal Lead and Supervisory staff
• Ensures deadlines are met on a daily basis
• Answers questions for Customers, branches, and department Employees
• Trains junior Employees and updates staff on new procedures
• Reviews items and reports quality issues to the appropriate level
• Acts as back-up to Payment Operations Lead when necessary
• Contributes to procedural changes as needed
• Prepares Customer statements as needed
• Supports stores, various departments and areas/products when needed
• Answers Payment Operations questions for department Employees and Internal Staff

Education & Experience:

• High School Diploma or equivalent experience
• 2-3 Years of related experience
• Knowledge of Payment Operations industry, including systems, products and services
• Developing knowledge of Payment Operations product implementation practices, if a product development position
• Strong Customer service skills, including ability to identify client issues, research skills and ability to translate complex material and information for end users
• Excellent PC skills, including proven knowledge of Windows and ability to operate standard office equipment
• Strong communication skills, both verbal and written
• Ability to mentor and serve as a resource to Payment Operations Specialist I & II

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.