Reporting to the Leidos NSOC Lead, the Top Secret cleared NSOC Systems Engineer is responsible for preventing, detecting, evaluating, analyzing, and mitigating system performance issues to maintain access to and functionality of network hosts, data, voice, and key mission systems.   

The position may require infrequent short-term travel to CONUS and OCONUS sites. This position may require an infrequent shift in workday schedule to support exercises occurring over weekends.  

Primary Responsibilities 

Using Service Desk tickets and NSOC monitoring tools including ServiceNow IT Operations Management, the NSOC Systems Engineer receives detected and verified service outages and events via trouble tickets from Tier II technicians or monitoring tools. The NSOC Systems Engineer then responds to and conducts troubleshooting and develops responses to maintain access to, and functionality of, network hosts, data, voice, and key mission systems.  

Responsible for updating assigned trouble tickets through resolution, and if necessary, coordinating with software vendors, hardware vendors, or NSOC operations to bring trouble tickets to resolution.   

Interacts with multiple teams to include system administrators, network technicians, infrastructure technicians, application engineers, and vendors to identify and correct core problems.  

Develops and documents updates to NSOC Knowledge Management tools, scripts, policies, procedures, or automated responses to continually improve access to, performance of, and functionality of network hosts, data, voice, and key mission systems.  

Develop artifacts supporting Information Assurance and Risk Management Framework (RMF) processes. 

Basic Qualifications 

• Bachelor’s degree in Computer Science, MIS, or related technical field with 8-12 years of relevant experience. Additional years of relevant experience will be considered in lieu of degree. 

• Active and current DoD Top Secret clearance with ability to obtain and maintain TS/SCI.

• Experience troubleshooting RHEL and a variety of platforms, software packages and associated databases.   

• Familiarity with TCP/IP ports and protocols.   

• Network Security Operations Center (NSOC), Network Operations Center (NOC), or Security Operations Center (SOC) experience.   

• Experience developing and optimizing commercial application performance metrics in an IT Operations Management (ITOM) platform, such as throughput, latency, performance, CPU utilization, disk utilization, memory utilization, database performance, third-part service performance, alarms, alerts, notifications, uptime, response time, throughput, load averages, lead time, and error rates.   

• At least one current DoD 8140 certification. (A+ CE; Security+; CCNA-Security, CND, Network+; CySA+; CASP; CCNP; CISA; CISSP).

Preferred Qualifications 

• Master's degree in Computer Science, MIS, or related technical field.   

• Experience with virtualized environments (VMware, RedHat).   

• Experience working with cloud computing and infrastructure security (AWS, Azure, etc.) to IL6.   

• RHEL administrator certification.   

• Experience with VoIP system configuration and troubleshooting.   

• Experience as a member of agile programs.