Posting End Date:

October 03, 2024

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

We are currently seeking a Senior Reporting Analyst to join our diverse team. This role supports all Customer Care Operations (Billing, Collections, Call Centre, Digital Channels, Process and Compliance) with improvements in operational reporting & analysis.

Are you an independent, organized individual who sets priorities and meets timelines? Do you have an outstanding experience using data analysis tools to develop reporting framework and drive improvements? If so, we would love to hear from you.

We provide career growth opportunities, skill development, and competitive benefits including generous time off.

Apply now to join our diverse team! #joinourteam
 

What You Will Do:

• Convert existing management reporting packages into more informative information using new tools (e.g. SQL, Power BI etc).

• Assemble new reporting requirements on improvements in overall efficiency, channel shift and customer satisfaction.

• Assist in implementation of changes in business processes and rules

• Support team leads to help drive improved business results including reduction in call volumes, back-office exceptions, collections and overall cost effectiveness.

• Work with IT and business support groups to co-ordinate data collection for analytics projects. Ensure data requirements for projects are well documented with clarity on how it will be gathered and organized.

• Work closely with groups to identify requirements for more robust data access for ad hoc analysis and reporting.

• Prepare, analyze and distribute various regular reports(Daily/weekly/Monthly) for Customer Care team.

• Responsible for delivering on reporting of metrics for customer care including customer calls, collections, payment processing, financial reporting, and exception management.
   

Who You Are:

• This role would require either a related university degree or technical diploma with two to four years of experience OR equivalent combination of formal education, certification and experience

• 2+ years of analytical experience.

• Ability to analyze large volumes of data to provide insight. Must be numerically oriented with ability to critically think through issues using data.

• Proficient in Microsoft Office Suite, i.e. EXCEL, WORD, Access, PowerPoint, Power BI and Skilled in SAP Analytics suite (Business Objects, Crystal Reports)

• Ability to read/write in both SQL and Python programming languages

• Outstanding communication (both written and verbal) and interpersonal skills

• Understanding of regulatory environment is an asset.

• Knowledge of affiliate relationship code, gas marketers code, and other regulatory requirements will be of excellent advantage.
   

Flex work

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected].

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com