The Role:   Responsibilities include, but are not limited to, the following:

This is an intermediate hourly paid role, it is not a supervisory position.

• Start and follow-up on documentation during the lease application process
• Sends required documentation to future residents including funds due, resident orientation and other communication
• Accurately documents interactions in CRM system
• Complete underwriting process and coordinate lease completion and signing with Portfolio Manager
• Receive residents via a high-touch transition from lease execution to move-in orientation and serve as the point of contact for prospects in that phase
• Manage Housing Choice Voucher applications by collecting necessary documentation and inspections by meeting inspectors at home if necessary
• Maintains up to date on knowledge of Company policies and procedures
• Responsible for maintaining a high degree of customer service and competency level in all prospect and resident interactions, whether over the phone or email, or through formal written communication
• Work collaboratively with team members
• Other activities as assigned by your manager

Qualifications and Experience

• High School Diploma or GED equivalent required
• One (1) to two (2) years of sales and customer service-related experience preferred
• Ability to manage confidential information in a professional manner
• Solid working knowledge of the Microsoft Office suite including Excel, Word and Outlook is required
• Valid Driver’s license required
• Real Estate license is not required, though is desirable
• Impeccable detail orientation, with excellent organization skills
• Good time-management, able to consistently meet goals and deadlines without sacrificing quality
• Ability to operate effectively in a fast-paced work environment
• We seek applicants who are proactive, self-directed, and highly motivated

Additional Information. The role will require:

• Regular typing, talking, hearing, seeing, reaching, and repetitive motion
• Routine use of standard office equipment and computers
• That all duties are performed in a professional and safe manner

Standard workdays are Monday through Friday 9:00am – 6:00pm with occasional evening and weekend overtime hours