Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Dynatrace Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:

Lead the effort to design, implement, configure, and optimize NETSCOUT nGeniusONE monitoring solutions, acting as the primary point of contact for network performance visibility and application performance troubleshooting.

Roles & Responsibilities:

Perform installation, configuration, and maintenance of Netscout probe and tools (nGeniusONE, Infinistream/ISNG, nGeniusPULSE, etc.).
Support device onboarding including adding new network elements, interfaces, IPs, VLANs, and monitoring profiles.
Configure and validate network protocols (DOCSIS, IP, Ethernet, VoIP/SIP, DNS, DHCP, video delivery, etc.) within Netscout monitoring systems.
Work with cross functional Charter teams to integrate new services and ensure accurate visibility in Netscout dashboards.
Troubleshoot performance issues, data gaps, appliance alerts, and collection anomalies.
Maintain runbooks, SOPs, and configuration documentation for operational support.
Perform regular health checks, system audits, and capacity checks for Netscout environments.
Required Skills & Experience
3–7 years of experience in network performance monitoring, preferably with Netscout probe and nGenius platforms.
Strong understanding of IP networking, TCP/UDP, L2/L3 protocols, routing basics, and packet analysis.
Hands on experience with packet capture, DPI analysis, and network troubleshooting.
Familiarity with Linux, SSH, CLI tools, and system level debugging.
Good understanding of cable/MSO network technologies (DOCSIS, CMTS, vCMTS) is a plus.

Professional & Technical Skills:

A: Experience deploying and configuring nGeniusONE platform architecture including InfiniStreamNG and vSTREAM components.
B: Strong knowledge of packet analysis, traffic flows, and service monitoring using nGeniusONE dashboards.
C: Experience analyzing application performance issues such as latency, retransmissions, packet loss, and bandwidth utilization.
D: Experience troubleshooting enterprise applications such as VoIP, web applications, SaaS, and database traffic using packet-based monitoring.
E: Strong understanding of network protocols including TCP/IP, DNS, HTTP/HTTPS, SNMP, SIP, and RTP.
F: Experience working with SPAN, TAP, packet capture sources, and traffic mirroring technologies.
Professional Attributes : A: Good communication skills

Additional Information:

- The candidate should have minimum 3 years of experience in Dynatrace Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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