With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
An exciting opportunity now exists for an Associate Experience Product Manager to join our Member Experience and Design team on a 24-month max term contract.
Working closely with product, design, data and delivery teams, this role supports digital experience strategy through research, insight, documentation and stakeholder engagement, helping ensure decisions are informed by member needs, evidence and business outcomes.
What will you be doing?
- Conducting research and analysis on market trends, competitor activity, emerging product capabilities, and user behaviour to uncover insights and opportunities.
- Supporting the development and maintenance of experience artefacts such as opportunity briefs, roadmaps, planning materials and documentation. Supporting experience measurement through survey coordination, feedback channels, dashboards and reporting. Collaborating with data teams to interpret product data in context, translating findings into actionable insights that support prioritisation and value tracking.
- Engaging stakeholders by preparing clear communications, leading cross-functional updates, and drafting performance summaries for internal audiences.
- Synthesising research insights into actionable recommendations that inform decision-making across the product lifecycle.
What are we looking for in you?
- Diverse experience with a proven ability to identify customer experience opportunities and drive impactful outcomes.
- Experience or exposure in digital, customer experience, strategy, research, analysis or a related discipline.
- Ability to apply analytical thinking to interpret data, uncover insights, and ask the right questions to support sound decision-making.
- Strong customer focus with commercial acumen, demonstrated ability to align decisions to customer needs, business value, and strategic goals.
- Ability to solve problems systematically by breaking down ambiguity, finding practical solutions, and working iteratively to improve outcomes.
- You can communicate with clarity by translating complex ideas into clear, relevant messages for diverse audiences and stakeholders.
- Ability to collaborate effectively across teams with a proactive, organised, and accountable approach to shared goals and execution.
What can we offer you?
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Professional career development and training
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Be part of a purpose led organisation that gives back to the WA community
- Opportunities for community engagement and corporate volunteering
- A very active Social Club – join one of the most active social clubs in Perth with over 900 members
Base salary range on offer for this role (dependent on experience): $102,200k - $127,750k + benefits.
To apply for this exciting opportunity, please submit a 1-page cover letter outlining your suitability and interest in the position along with your resume.
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
Applications Close: Wednesday 11th February 2026
#BetterJourneysRAC
#LI-TM1