You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Please enter the internal job description here (remove this line)

Job description (heading) /  Description du poste (titre)

• The position is responsible for the overall supervision of the Policy Withdrawal group of Policy Disbursement. 

  The position is responsible for ensuring the accurate and timely resolution of requests sent through the disbursement mailbox.  Accountable for ensuring the correctness and validity of all disbursement transactions.

  The position recommends, develops and conducts disbursement-related training; participates in staff

  hiring and development and continuous improvement initiatives and other related activities to support

  the Manager in meeting service level objectives.

Preferred skills (heading) / Compétences particulières (titre)

• Good interpersonal, customer service and communication skills (oral and written);
• Good understanding of the life insurance and pre need business, the Company’s products and services, contract provisions, business practices and procedures, and customer service trends.

Qualifications (heading) / Compétences (titre)

• College/University Graduate in any 4 years business related course
• At least 3 years experience in a customer service environment specializing in disbursements and complex inquiry handling.
• Preferably with LOMA - ACS designation or with Lean Six Sigma Green Belt Certification

Responsibilities (heading) / Responsabilités (titre)

• Bulleted List

Job Category:

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