MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard.  The competition is vast, and the benefits being offered by the competitors are tempting.  However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.

MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy:

Oversees the Infrastructure and Technology Operations Services covering MediCard's cloud, on-premise infrastructure, network, telephony, and as well as service desk management/ user L1 support.

Manages the day-to-day operations of the IT team, ensuring the availability and reliability of systems and networks, managing technology vendors, and implementing new technologies and processes to improve efficiency and productivity.

Roles and Responsibilities

‍Leads a team of IT professionals in infrastructure and operations to ensure that they are meeting their goals and objectives and ensures regular upskilling to keep with updates in technology.
Oversees MediCard’s daily technology operations ensuring that systems and networks are running smoothly.
‍Develops and implements policies, procedures, and processes to improve technology operations and increase efficiency and productivity leveraging on IT service management best practices
‍Manages technology vendors and service providers to ensure that the Company’s technology needs are met.
‍Evaluates and implements new technologies and systems that improve IT infrastructure and support MediCard’s business goals.
‍Maintains a strong understanding of MediCard’s business needs and working closely with other functions / departments to ensure that IT is aligned with those needs.
‍Ensures that the IT operations policies and procedures are up-to-date and compliant with regulatory, industry and AIAPH / Group standards.
‍Manages the IT infrastructure and budget and ensuring that expenses are managed.
‍Assesses system performance and recommends improvements.
Provides support and guidance to stakeholders through the service desk and technical support teams and managing them through service level agreements.
Maintains and executes a robust incident management process to ensure that incidents are tracked, reported through a defined communication strategy, and resolved towards service level agreement targets

KPIs

Network / technology operations downtime
Cost savings and productivity gains from infrastructure and tech operations programs
Internal customer experience

Communications
Communication with key internal (senior leaders within MediCard, AIAPH and Group) and external stakeholders on technology infrastructure and operations matters
Partnering with vendors / suppliers to deliver key initiatives and ongoing technology infrastructure and operations

Qualifications
BUSINESS SKILLSCritical thinking and decision-making skills
Proficient in finding creative solutions to complex problems
Ability to collaborate within and across teams
Stakeholder management
Project and process management
TECHNICAL SKILLSHas 5+ years of experience in managing, mentoring, and leading tech infrastructure and operations teams
Experience in system installation, configuration, and analysis
In-depth knowledge of networks and cloud computing
Reports to: Head of ITLeads the following teams / roles:Service Desk
Network Management
Technical Support
Server Engineers

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