Department:

Customer Support Administration

-----

Customer Support

Position Title:

IT Hardware Asset Specialist- KUMC Information Technology

Job Family Group:

Professional Staff

Job Description Summary:

The IT Hardware Asset Specialist is responsible for the daily and long-term strategic management of technology-related hardware within the organization. This includes planning, monitoring, and recording hardware assets to ensure compliance with state and university requirements, as well as with vendor contracts. The individual will assist in forming procurement strategies to optimize hardware technology spending across the organization. The IT Hardware Asset Specialist will also develop and implement procedures for tracking university hardware assets to oversee quality control throughout their lifecycles.

IDEAL CANDIDATE:
The ideal candidate demonstrates a solid understanding of IT asset management principles and is enthusiastic about improving processes while sticking to daily routines. They have excellent written and verbal communication skills, which they use daily to help customers navigate and understand ITAM procedures. They excel in customer service and managing multiple priorities. They thrive both independently and as part of a team.

Job Description:

Key Roles and Responsibilities:

• Formulate and implement processes, procedures, and systems for tracking and analyzing hardware and equipment from requisition through retirement.

• Maintain familiarity with organizational hardware support standards, and work with IT technical staff, management, and end users to ensure hardware products are procured and used in accordance with those guidelines.

• Assist end users and IT technical staff with acquisition of hardware assets, from planning through deployment.

• Establish and maintain business relationships with key product or vendor contacts.

• Verify, enter, and adjust IT asset management data in a variety of forms, schedules, and reports.

• Account for the hardware assets throughout the enterprise utilizing various tools to manage all assets within the organization.

• Develop written plans, policies, and procedures to document processes to support the hardware asset management lifecycle.

• Develop process and procedures to ensure accuracy of inventory audits.

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks, duties, and assignments. Furthermore, job duties, responsibilities and activities may change at any time with or without notice.

Required Qualifications

Education: Bachelor's degree in computer science, engineering, information systems, systems administration, or other related technical field. A combination of education and relevant work experience may be substitute for a degree on a year for year basis.

Work Experience:

• At least three (3) years of progressive work experience in information technology and strong customer service orientation.

• Experience successfully managing multiple high priority efforts or competing priorities, and flexibility to adjust to changing requirements, schedules, and priorities.

• This position requires incumbent to be able to move equipment weighing up to 100 lbs. a distance of up to 50 feet, with or without accommodation.

Preferred Qualifications

Work Experience:

• Experience supporting and troubleshooting personal computer systems running Windows, macOS, and Linux.

• Demonstrated familiarity with the latest developments in personal computer hardware technology.

• Familiarity with SQL and ServiceNow

• Experience using a content management system to present and edit basic web-based text and graphics.

• Experience developing business cases and negotiating with vendors.

• Experience evaluating, recommending and implementing infrastructure solutions.

• Experience in scoping, planning and managing complex and concurrent technical activities; demonstrated ability to manage scope, timeline, and budget.

• Experience with business requirement gathering and analysis.

• Related work experience in a higher education or academic health care organization.​

Skills:

• Communication skills.

• Work independently and as part of a team.

• Professional development skills.

• Attention to detail skills.

 

Required Documents:

• Resume/CV

• Cover Letter

Comprehensive Benefits Package:

Employee Type:

Regular

Time Type:

Full time

Rate Type:

Salary

Compensation Statement:

The pay range listed for this position is determined by our compensation program using market data and salary benchmarking. A combination of factors is considered in making compensation decisions including, but not limited to, education, experience and training, qualifications relative to the requirements of the position, and funding. At the University of Kansas Medical Center, a reasonable estimate for the starting pay range will be the minimum to midpoint of the posted range, taking into account the combination of factors listed above. 

Pay Range:

$58,000.00 - $86,000.00

Minimum

$58,000.00

Midpoint

$72,000.00

Maximum

$86,000.00