Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The purpose of the Configuration Analyst role is to review the different options within any solution pack product and determine the best way to modify the software to meet user needs. This includes monitoring and troubleshooting, when necessary, of the product. Typically, the analyst works closely with the team of Implementation Consultants.

Job Description

Responsibilities:

• Collaborate with Implementation Consultants to configure Noggin software based on project deliverables, user stories, and acceptance criteria.

• Monitor and troubleshoot daily tasks, events, and system changes to ensure smooth operations.

• Reproduce, test, resolve, and document software bugs, defects, and issues.

• Write internal knowledge base articles and customer service materials.

• Evaluate current systems to identify and implement necessary updates or adjustments.

• Validate system changes by conducting thorough configuration testing.

• Train users on new system functionalities and provide ongoing support.

• Stay updated on current technologies and technical advancements.

• Maintain accurate time tracking to meet an 80% billable target.

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).

• Strong analytical and problem-solving skills with attention to detail.

• Basic understanding of software development processes and system configuration.

• Excellent written and verbal communication skills for documentation and user training.

• Ability to work collaboratively in a team and manage multiple tasks effectively.

• Proficiency in troubleshooting and testing practices.

• Familiarity with time tracking tools and meeting billable hour requirements is a plus.

Basic Requirements

• Bachelor degree with 0+ years of software/technology support experience

• OR 2+ years of software/technology support experience

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. 

• Must be able to obtain background clearance as required by government customer.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.