The Data Solutions Organization Platforms & Environments Product Management team is seeking a Product Specialist to support our API program. In this role, you will collaborate with API Product Managers on projects that focus on designing, building, and deploying new endpoints and APIs to enhance our offerings and support strategic initiatives.

As a Product Specialist, you'll develop a comprehensive understanding of your products, advocating for them both internally and externally. You'll work alongside Product Managers to guide the product line's roadmap and strategic direction. Your emphasis will be on improving the end-user experience by identifying pain points and providing actionable recommendations based on data to enhance overall user satisfaction.

You'll immerse yourself in learning about our end-users, competitors, and the specific challenges our products address. By understanding user personas and requirements, you'll advocate for delivering high-quality products that empower our clients.

In this role, you will also provide second-level support following escalations from the support desk, ensuring resolutions and proper escalation to the engineering team when necessary. You'll collaborate with seasoned team members to measure and enhance user experiences by pinpointing issues and proposing data-driven solutions.

You'll support the Product Management team throughout the product lifecycle, including discovery, solutioning, launch, and monitoring, while contributing to the implementation of key initiatives.

Responsibilities:

• Collaborate with Content and API product teams to identify appropriate API and Endpoint design.
• Develop skills for building API specs to OpenAPI and FactSet Standards.
• Contribute to product features by understanding associated client workflows, end-users, and competitors.
• Utilize internal DevOps tools, such as our linter, to run specs, identify issues, and iterate on flagged items.
• Review the API catalogue to identify improvement opportunities, like enhancing metadata comprehensiveness and data auditing.
• Participate in agile rituals for API teams.
• Learn to maintain team backlogs, write user stories, and gain exposure to strategic initiatives.
• Interface with internal stakeholders and external clients to understand user requirements, gather feedback, and identify enhancements that deliver value.
• Support the resolution of RPDs and issue trackers, and develop training materials for users, sales, implementation, support, and content teams.
• Collaborate with sales and client service teams to sustain existing business relationships.

Minimum Requirements:

• Bachelor’s Degree in STEM, Finance, Economics or other relevant field required.
• 2-4 years of relevant experience in product development.
• Understanding of client workflows and solution needs.
• Technical, analytical, organizational, and communication capabilities to effectively collaborate and resolve challenges.
• Knowledge of Product Development best practices, such as Agile development, SDLC, user stories, acceptance criteria, and product release practices.
• Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future

Critical Skills:

• Ability to autonomously drive project work in an iterative development environment.
• Effective organizational and time management skills to meet project timelines.
• Ability to facilitate productive meetings and communicate effectively with diverse stakeholders.
• Ability to work independently and collaboratively with team members in other offices, especially on multiple projects with shifting priorities.

Desired Skills:

• Experience with APIs, Python, Jupyter, or Postman preferred.
• Familiarity with OpenAPI specifications or other technical specification writing preferred.
• Interest in learning new technologies and understanding how systems integrate.
• Experience with Agile methodologies; product ownership experience is advantageous.
• Experience with stakeholder communication and messaging preferred.
• Familiarity with JIRA or other agile development tools preferred.
• Familiarity with collaboration tools (e.g., Confluence, SharePoint).

The budgeted amount range for this position in the states of Connecticut and New York is $74,000-$96,000.

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process.  All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. FactSet participates in E-Verify

FactSet is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity