Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the Team

The FIS TRP team manages and supports call center technologies and CRM systems to enhance customer service efficiency and deliver a seamless user experience.

 
What You Will Be Doing

This high-level individual contributor role is ideal for a seasoned professional with deep expertise in financial and retirement services. You’ll independently solve complex issues, lead by example, and may guide others. Senior management approval is required for entry. Perfect for a proactive, strategic thinker who thrives in dynamic environments and is driven to make a meaningful impact.

Core Responsibilities

• Problem Solving & Systems Design: Develop or refine procedures to address complex issues, factoring in system capabilities and performance goals.
• Requirements Gathering: Translate business and user needs into clear, actionable system requirements.
• Strategic Influence: Guide decisions on priorities, technology solutions, and vendor partnerships.
• Market Insight: Monitor industry trends, technologies, and vendor offerings to inform business strategies.
• Business Strategy & Documentation: Define and document strategic goals, business drivers, and objectives.

Process & Performance Improvement

• Process Optimization: Analyze workflows and metrics to identify and implement efficiency improvements.
• Cost-Benefit Analysis: Evaluate the ROI of proposed solutions to support decision-making.
• System Integration: Map and document system interactions that support business operations.
• Impact Analysis: Assess how system changes affect users and stakeholders.

Development & Quality Assurance

• System Development: Design or enhance complex systems aligned with business and industry needs.
• Testing & Validation: Create and execute test plans to ensure system changes meet requirements and maintain integrity.

Training & Leadership

• Training Delivery: Provide training on new systems or processes to internal teams or clients.
• Mentorship: Support and review the work of junior analysts.
• Technology Application: Evaluate how new technologies can enhance business operations.

What You Bring

• Extensive background in the financial services industry, with a strong emphasis on retirement products, technical support, and system development.
• Deep expertise in retirement plan administration, particularly with FIS Omni DC platforms.
• Comprehensive knowledge of financial operations, including trading, pricing, dividends, trust accounting/reporting, and both cash and asset reconciliation.
• Highly independent and self-driven, with a strong aptitude for problem-solving, research, and data analysis.
• Proficient in SQL and Microsoft Excel, with additional experience in programming, AWS, or related technologies considered a plus.
• Exceptional communication skills, both verbal and written, with the ability to deliver clear and effective presentations.

Added Bonus If You Have

• Familiarity with Client Relationship Management (CRM) and Retirement Recordkeeping
• Experience with Call Center/Interactive Voice Response (IVR), such as AWS Connect (Amazon Web Services)

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $101,480.00 - $170,470.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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