The Business Analyst Specialist is responsible for liaising between business users and technologists to exchange information in a concise, logical, and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning. 

Responsibilities: 

• Formulate and define systems scope and objectives for complex projects and foster communication between business stakeholders and technology 

• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions 

• Support system change processes from requirements through implementation and provide input based on analysis of information·             

• Consult with business clients to understand and assess system functional specifications to meet organizational goals 

• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment 

• Act as advisor or coach to new or lower-level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned 

• Appropriately assess risk, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.  

Qualifications: 

• 5-8 years of relevant experience 

• Extensive experience working in Waterfall and Agile Scrum projects.  

• Scrum Certification preferred. 

• Subject Matter expertise with JIRA and Confluence a big plus 

• Experience in data analysis with intermediate/advanced Microsoft Office Suite skills 

• Proven interpersonal, data analysis, diplomatic, management and prioritization skills 

• Consistently demonstrate clear and concise written and verbal communication 

• Proven ability to manage multiple activities and build/develop working relationships 

• Proven self-motivation to take initiative and master new tasks quickly 

• Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail 

• Problem Solver: Ability to solve complex issues and have a high ability to remove barriers, understanding internal and external organizational structures, dynamics and trade-off. 

• Committed to a customer-first approach. 

• Growth Mind-set: Experience and passion for learning; implementing practices from others; trying, failing, sharing practices and knowledge for others’ benefit 

Education: 

• Bachelor's degree/University degree or equivalent experience