Skill required: Retirement Solutions - Data Entry Services
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:10 to 12 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Plan Enrollment & System Setup • Oversee enrollment of finalized retirement plans into OMNI system. • Ensure accurate setup of employer-level records following plan finalization. • Build plans with current provisions, including special enrollments. • Govern verification and completeness of group enrollments and amendments prior to system activation. Employer Records (ER) Management • Manage ER records post bifurcation from Participant (PPT) transactions. • Ensure timely and accurate updates to employer-level plan data. • Oversee adjustments and updates within OMNI and correlated systems. • Ensure proper handling of complex fee structures for Group Annuity plans. System Governance & Controls • Lead enablement of OMNI functionality, including year-end system resets. • Ensure system configurations align with approved plan provisions and amendments. • Govern T-card template updates and ensure accurate system mapping. • Monitor data integrity, system controls, and operational compliance. Discrepancy Resolution & Remediation • Identify discrepancies within employer records and system data. • Develop remediation plans and coordinate execution with cross-functional teams. • Drive resolution of manual exceptions and system-level issues. • Conduct Root Cause Analysis (RCA) for recurring discrepancies and implement preventive controls. Stakeholder & Cross-Functional Engagement • Act as an escalation point for complex employer record issues. • Partner with Operations, Compliance, IT, and Plan Design teams to ensure seamless plan implementation. • Support business transitions, system enhancements, and process improvement initiatives. Quality, Reporting & Performance Oversight • Monitor SLA adherence, TAT, quality metrics, and exception trends. • Ensure audit readiness and compliance with regulatory and internal standards. • Support leadership reporting and performance dashboard preparation. • Drive continuous improvement initiatives across Employer Records processes.
What are we looking for? Functional expertise in U.S. retirement plans, including Defined Contribution (401(k), 403(b)) and Defined Benefit (DB) plans. Experience in U.S. Retirement Operations with strong exposure to system-based plan administration and Employer Record (ER) management. Proven experience managing teams of 15–30 professionals handling plan enrollments, amendments, and system updates within OMNI or similar recordkeeping platforms. Strong hands-on expertise in plan setup, system enrollment, amendments processing, and employer-level record maintenance. Experience handling complex group annuity fee structures and system configuration of plan provisions. Strong analytical and problem-solving skills with experience in discrepancy remediation. Experience managing operational metrics (SLA, TAT, Quality, Escalations). Strong stakeholder management and cross-functional coordination skills. Knowledge of operational best practices including system controls, data integrity governance, and process improvement. Open-to-core Night shifts based on business requirements. Strong understanding of ER vs PPT transaction bifurcation, with deep experience managing Employer Records lifecycle. Exposure to discrepancy identification, remediation planning, and cross-functional resolution with Operations, Compliance, and IT teams. Experience overseeing system resets (year-end processes) and functionality enablement within recordkeeping platforms. Mandatory experience in 401(k) and/or 403(b) plan administration. Excellent verbal and written communication skills; Inbound and Outbound voice support experience required
Roles and Responsibilities: Plan Enrollment & System Setup • Oversee enrollment of finalized retirement plans into OMNI system. • Ensure accurate setup of employer-level records following plan finalization. • Build plans with current provisions, including special enrollments. • Govern verification and completeness of group enrollments and amendments prior to system activation. Employer Records (ER) Management • Manage ER records post bifurcation from Participant (PPT) transactions. • Ensure timely and accurate updates to employer-level plan data. • Oversee adjustments and updates within OMNI and correlated systems. • Ensure proper handling of complex fee structures for Group Annuity plans. System Governance & Controls • Lead enablement of OMNI functionality, including year-end system resets. • Ensure system configurations align with approved plan provisions and amendments. • Govern T-card template updates and ensure accurate system mapping. • Monitor data integrity, system controls, and operational compliance. Discrepancy Resolution & Remediation • Identify discrepancies within employer records and system data. • Develop remediation plans and coordinate execution with cross-functional teams. • Drive resolution of manual exceptions and system-level issues. • Conduct Root Cause Analysis (RCA) for recurring discrepancies and implement preventive controls. Stakeholder & Cross-Functional Engagement • Act as an escalation point for complex employer record issues. • Partner with Operations, Compliance, IT, and Plan Design teams to ensure seamless plan implementation. • Support business transitions, system enhancements, and process improvement initiatives. Quality, Reporting & Performance Oversight • Monitor SLA adherence, TAT, quality metrics, and exception trends. • Ensure audit readiness and compliance with regulatory and internal standards. • Support leadership reporting and performance dashboard preparation. • Drive continuous improvement initiatives across Employer Records processes.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.