You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: This role will address shipping exceptions and coordinate deliveries in a timely manner to members for packages that are in distress. Additionally, this position will file claims with couriers and investigate lost packages, and triage emails to appropriate teams for various scenarios as necessary.

• Monitors shipments to ensure prompt and proper delivery.

• Follow up with patients, customers, and shipping vendors when necessary

• Tracks packages and updates tracking database

• Investigates mis-delivery and lost packages.

• Coordinate and/or complete delivery claims when necessary to delivery vendors

• Handles PCS shipping issues that come in through the call center.

• Coordinate with Patient Care Coordinators and Fulfillment Team regarding packages as necessary.

• Works directly with shipping companies when a problem is identified and coordinate with the patients to rectify shipping issue as identified

• Performs other duties as assigned

• Complies with all policies and standards

Education/Experience: High School Diploma / GED with industry experience in logistics. Customer service skills, organizational skills, communication skills

License/Certification: Pharmacy technician license required if required by state.

 

Pay Range: $19.04 - $32.35 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act