Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This role is responsible for shaping and influencing business strategy while driving integrated planning, performance management, and transformation initiatives across the organization. The executive translates strategic priorities into actionable plans, ensures alignment across sales and operational functions, and enables data-driven decision-making to optimize business outcomes.
 

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC, Safe Act/Loan Originators and FINRA.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Responsibilities:

• Drive cross-channel sales engagement strategies, optimizing coordination across channels to maximize client reach, productivity, and revenue growth
• Oversee staffing, capacity, and resource planning, aligning workforce strategy with demand forecasts and business priorities
• Ensure optimal deployment of resources to balance efficiency, service levels, and growth objectives
• Lead technology, CRM, and AI enablement initiatives, identifying and implementing tools that enhance productivity, client experience, and decision-making
• Coordinate sales and financial plan forecasting, ensuring alignment between revenue targets, expense management, and long-term strategic objectives
• Integrate financial forecasts with operational plans to provide a comprehensive view of business performance and risk
• Partner with technology teams to prioritize capabilities that support strategic objectives
• Shape site operational strategy through data-driven insights, continuous improvement initiatives, and performance optimization
• Lead project and change management efforts, ensuring successful delivery of strategic initiatives and adoption across stakeholders
• Establish governance, tracking, and accountability mechanisms to drive execution discipline
• Manage technology funding intake and oversight, ensuring investments are aligned with strategic priorities, deliver measurable value, and adhere to governance standards

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company Great Place to Work goals.
• Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations.
• Enterprise Advocate & Communicator: Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success.
• Risk Manager: Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization.
• People Manager & Coach: Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance.
• Financial Steward: Efficiently allocates and manages resources across the organization to drive short and long term profitability.
• Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs.
• Driver of Business Outcomes: Mobilizes organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage.

Required Qualifications:

• 5+ years of demonstrated experience of shaping and influencing business strategy while driving integrated planning, performance management, and transformation initiatives
• 5+ years of Consumer Banking leadership experience in either FC Channel or other Specialty organizations
• 5+ years of Leading projects and change management efforts
• Excellent communication skills: ability to brief executives trends, key risks, priorities, and recommended actions, backed by data and a clear narrative.
• Has a deep understanding of the banking, products, services and processes and excellent analytical skills
• Change management or process design experience
• Ability to work in a fast paced and complex matrix managed organization
• Demonstrated ability to proactively identify opportunities and resulting programs to improve performance as part of a fast moving, execution oriented organization
• Demonstrated ability to collaborate effectively across multiple stakeholders
• Business acumen (Consumer Banking and Specialty organizations) with proven ability to leverage expertise with credibility and impact
• Proven ability to turn complex ideas into well-structured execution programs
• Excellent relationship management skills to build and maintain credibility and influence with internal teammates and stakeholders
• Ability to aggregate multiple sources of information to communicate quickly, succinctly, and effectively 

Desired Qualifications:

• Bachelor’s degree
• Experience driving strategy
• 5+ years engaging directly with executive leadership 50%+ of the time
• Strong analytical skills
• Influence and collaboration skills
• Executive presentation skills including building and delivery of materials

Skills:

• Relationship Building
• Solution Delivery Process
• Stakeholder Management
• Strategic Thinking
• Customer and Client Focus
• Presentation Skills
• Risk Management
• Strategy Planning and Development
• Technical Strategy Development
• Business Operations Management
• Change Management
• Fiscal Responsibility
• Influence
• Problem Solving

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CA - Rancho Cordova - 2882 Prospect Park Dr - 2882 Prospect Park Dr (CA3501), US - CT - Farmington - 9 Melrose Dr (CT9009), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NJ - Denville - 125 E Main St - DENVILLE BC (NJ7197), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544), US - WA - Lynnwood - 3220 188th St SW - ALDERWOOD BC (WA4101)

Pay and benefits information

Pay range

$215,000.00 - $274,500.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.