At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Department Manager IV - Health Information Management

                        

Location

Independence

                    

Facility

Business Operations Center

                     

Department

HC Health Information Mgmt-Center for Connected Care

                      

Job Code

T33049

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.   

A caregiver in this role works as a leader overseeing Health Information Management (HIM), voice communication specialists, home care scheduling, and clinical informatics, managing a team of 14–15 direct reports. Responsibilities include ensuring accurate and timely scanning and documentation of medical records, following up on orders, reviewing plans of care to meet billing and compliance requirements, and spot-checking charts. The role also oversees patient appointment scheduling and supports informatics specialists in navigating and optimizing electronic medical records, ensuring smooth operations across multiple business lines.

A caregiver in this position works Monday through Friday from 8:00am to 5:00pm. No weekends or holidays are required.

A caregiver who excels in this role will:  

• Manage department personnel and operations, including staffing, training, workflow analysis and performance management. 

• Manage staffing to ensure appropriate allocation and compliance with goals and objectives. 

• Monitor quality and financial performance. 

• Ensure compliance with government health regulations, JCAHO guidelines, quality requirements and customer service standards. 

• Recommend enhancement and cost saving strategies. 

• Resolve interdepartmental issues to ensure consistency in quality, procedure and policy application. 

• Develop, monitor and implement programs to enhance customer service, enhance skills and improve scope of service. 

• Participate in managers meetings and relevant committees as assigned. 

Minimum qualifications for the ideal future caregiver include:  

• Bachelor’s Degree in Health Administration, Business Administration or a related field OR Master’s Degree and five years of experience

• Six years of supervisory or management experience 

Preferred qualifications for the ideal future caregiver include:  

• Healthcare experience 
• Home care scheduling and CI project experience

• 403(b) Savings & Investment Plan
• Investment Pension Plan (IPP) 
• Tuition Reimbursement
• Paid Time Off (PTO) 
• Employee Discounts
• Dental and Vision Plans 
• Life Insurance and Disability 

Physical Requirements:

• Manual dexterity sufficient to operate office equipment.
• May require extended periods of sitting, standing and walking.
• Must be able to walk to attend meetings; must have normal or corrected vision to normal range.
• Ability to clearly communicate by phone and in person.
• May occasionally lift up to 25 pounds.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities